Employability Professionals

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Employability professionals are facing increasing risk of aggression

Implementing the government's latest welfare reform programme (especially, imposing the associated 'sanctions' protocols) has been accompanied by a disturbing rise in the incidence of verbal and physical aggression from clients. In January 2014, the Department of Work and Pensions (DWP) reported that attacks on JobCentre staff had more than doubled with hundreds of incidents of either verbal or physical assaults happening every month. More than 20,000 attacks were reported in 2013.  More...

Many of the incidents and injuries could have been prevented or avoided if staff had been provided with suitable instructions and training, (i.e. as required by S.2.2(C) Health & Safety at Work Act 1974.)

You've found the solution!

AEGIS has designed two courses specifically for employability practitioners, branch managers and supervisors, that answer the need for effective workplace violence prevention arrangements and satisfy an employer's statutory Health & Safety 'duty of care' obligation to provide suitable training for employees.

Click on the tab headings below for details

This is a One-Day Training Course for Branch Managers and Supervisors

The training will prepare learners to be able to define organisational policy; conduct health and safety risk assessments for violence and lone working; and implement appropriate risk reduction and control measures - including completing Incident Reports and provision of appropriate aftercare support and advice to staff that have experienced violence at work.

The training explores a variety of topics, including:
  • Introduction to Workplace Related Violence (definition; kinds of violence; national statistics)
  • Organisational policy and Risk Control arrangements
  • The Risk Assessment Process
  • Risk Factors
  • Risk Reduction and Control Measures
  • Lone Working - Risk Factors and Risk Assessment
  • Lone Working - Risk Reduction and Control Measures
  • Legal and professional conduct expectations
  • Preparations for conflict - Crisis Rehearsal
  • Threatening, abusive or obscene communications by phone, post or social media
  • Assessing threats of future violence
  • Managing a violent incident
  • Investigating and reporting a violent incident
  • Post incident de-briefing
  • Provision of appropriate aftercare and support
  • Reviewing the efficacy of the precautionary measures
  • Violence at Work - Resources
Training delivery:

This is a classroom based training course. Knowledge transfer takes the form of presentations, discussions and practical exercises, delivered in an informal 'workshop' style that invites and encourages learner involvement and participation.

Lesson Notes/ Training Manual

Learners will each receive a ‘welcome pack’; a detailed training manual and comprehensive hand-outs that support the course learning. These include a template Policy on Violence at Work; template Risk Assessments; and template Incident Reporting Forms.

Certification

Each Learner completing the training will receive a personalised Certificate of Attendance.

Delegate numbers

Up to 20 per course

Usual timings

09:30 - 16:30

Contact Us to Find out more

This One-Day Training Course is for all 'front-line' employability practitioners (including Managers and receptionists)

The primary aim is to develop each learner’s ability to utilise conflict management and 'talk-down' skills to prevent client initiated violence and avoid being injured by verbal abuse or physical assault whilst at work. The training is designed to prepare trainees to be able to react professionally, ethically and safely in threatening situations. Confidence derived from the training will also help to alleviate anxiety about possible future confrontations.

Learners are briefed on:
  • The nature of the risks being face
  • Corporate Policy on Violence
  • Corporate Risk Reduction Controls and how they work
  • The relevant legal rights of staff and clients
  • How to handle threats and verbal abuse
Threat Recognition

Through presentations, exercises and discussion, learners learn:

  • The ingredients of and typical precursors to violence
  • Recognition of the effects and signs of stress, drink and drugs
  • The 'danger signs' of an imminent attack
  • Gauging the risk and decision making (calling for support / staying / leaving)
  • The benefits of remaining alert to fluctuations in the 'threat level'

This element ensures learners appreciate how danger may be likely to manifest itself and know how to recognise and interpret common warning and danger signals.

Positive behaviour during confrontations

Guided by the Instructor, the learners discuss and learn:

  • The effects of stress during and after a confrontation
  • Inter personal skills (confident, helpful attitude; 'active' listening)
  • How cultural differences, drink, drugs and emotion can impact on communication
  • How to defuse anger and hostility
  • To avoid using Language / Behaviour / Movements / Gestures that are likely to escalate aggression and 'trigger' assaults
  • The importance of maintaining an ‘escape’ route and close contact with colleagues
  • When to disengage and how to move away
Tactical Positioning

The learners learn a safer approach to ‘face to face’ confrontations from participating in exercises and experiencing the effects of:

  • Close proximity and invasion of personal space
  • Calming body language
  • Non threatening and threatening postures / stances
  • Safe positioning / distancing
Protecting against assault

Learners practice and have fun learning:

  • How staying calm and interested to help can help to deter attack
  • How to reduce / deny opportunity for physical assault to initiate during interactions
  • How to deflect blows and escape to safety if attacked

These practical skills delegates learn are effective, safe to practice, able to be mastered quickly by most people and (due to their simplicity) unlikely to be forgotten in a crisis. None of the skills taught on the course involve learners raising aggression against another person or deliberately causing pain or injury.

Training delivery:

This is a classroom based training course. Knowledge transfer takes the form of presentations, discussions and practical exercises, delivered in an informal 'workshop' style that invites and encourages learner involvement and participation.

Lesson Notes/ Training Manual:

Learners will each receive a ‘welcome pack’ and comprehensive hand-outs that support the course learning.

Delegate numbers:

Up to 20 per course

Usual timings:

09:30 - 16:00

Certification:

Learners completing the training will receive a personalised Certificate of Attendance endorsed by the Institute of Employability Professionals (IEP).

iep-logo

Contact Us to Find out more

iep-and-hse

Other positive effects of the training

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  • Reduced risk of serious injury to staff
  • Reduced risk of complaints
  • Less anxiety and stress
  • Increased staff capability
  • A happier, more committed workforce
  • Less sickness absence
  • Higher levels of staff retention
  • Increased workplace efficiency
  • Improved quality of service to clients
  • Enhanced corporate image
  • Peace of mind at all levels in your organisation

Contact Us to Find out more