NHS Staff Training

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Our NHS Staff Training Programme enables Trusts to comply with the Security Management Standards prescribed by NHS Protect

NOTE: In July 2013, NHS Protect updated Guidance to NHS Trusts on Conflict Resolution Training. To view a summary: Click Here

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Our NHS Staff Training Programme consists of a foundation level Conflict Resolution Training course (incorporating Clinically Related Challenging Behaviour Awareness training), supplemented with 4 additional courses, allowing for progressive skills development in line with risk and role responsibility.

We also offer dementia awareness and dementia care training for NHS Staff, available as e-learning.

Click on the course headings below for more details.

NHS Staff Training Courses

This is a Half-Day course for all ‘frontline’ NHS Staff, designed to achieve all the learning objectives prescribed by the NHS CFSMS. The training informs about the risks being faced; provides a clear explanation of the Trust’s protective measures and legal and professional conduct issues; raises awareness and understanding of clinically related challenging behaviour (CRCB); ensures staff can recognise common warning and danger signs; and equips delegates with knowledge and (non-physical) skills to defuse anger, resolve conflict and reduce the risk of violence.

This Half-Day Refresher session is designed to consolidate and build on earlier CRT learning and to give delegates an opportunity to explore additional knowledge and skills that may assist them during conflict situations. The course has been structured to achieve the five primary learning objectives set by the NHS Security Management Service. In addition, as far as time permits, the instructor will facilitate group discussion on issues of particular interest/concern to the delegates.

This Half-Day training session teaches a systematic approach to delivering nursing care that will help to reduce the risk of physical assaults on staff by patients, (grips, grabs, pinching, scratching, hair pulling, hitting, kicking). Delegates also learn how to protect and move away if they are grabbed hold of, or attacked (Breakaway skills)

Note: Ideally, delegates should attend Course 1 before attending this course.

The practical skills delegates learn are effective, safe to practice, able to be mastered quickly by most people and (due to their simplicity) unlikely to be forgotten in a crisis. None of the skills taught on the course involve learners raising aggression against another person or deliberately causing pain or injury.

This is a One-Day course for staff responsible for assisting in situations where a person’s behaviour may make it necessary to temporarily relieve the individual of their responsibility for themselves (i.e. by physically holding/restraining).

Note: Delegates need to have attended courses 1 and 2 before coming on this course.

These practical skills delegates learn are effective, safe to practice, able to be mastered quickly by most people and (due to their simplicity) unlikely to be forgotten in a crisis. None of the skills taught on the course involve learners raising aggression against another person or deliberately causing pain or injury.

This is a Half-Day course is exclusively for outworkers. The training promotes the NHS SMS recommendations for Lone Worker training and equips delegates with the knowledge and skills to control and reduce the risk of being physically assaulted or abused at work.

Our experience and expertise means we can quickly and inexpensively tailor training content (and timings) to meet any Health & Safety Risk Assessment derived training needs