Project Description

Healthcare Security Officer ‘Top Up’ Training (Modules 1-7)

This e-learning course is for those who already have a SIA SG or DS Licence.

Training Content

The Healthcare Security Officer ‘Top Up’ Training course is aimed to improve standards of professionalism in NHS Security management work.

The content has been designed to supplement SIA Security Guard training with additional training identified as ‘necessary’ following a Health & Safety Risk Assessment of the duties and responsibilities of Healthcare Security Officers.

Click on the tab headings below to see more info.

Unit 1: Key bodies within the NHS 1.1 NHS Counter Fraud and Security Management Service 1.2 National Association of Healthcare Security (NAHS) 1.3 Care Quality Commission (CQC) 1.4 NHS Litigation Authority 1.5 National Institute for Health & Care Excellence (NICE)

Unit 2: Security in Healthcare Settings 2.1 The purpose of Security in Healthcare Settings 2.2 Common Healthcare Security Tasks 2.3 Healthcare Assets need protection 2.4 Theft in the NHS 2.5 Fraud and Deception in the NHS 2.6 Higher Risk Areas 2.7 Crime Reduction & Protection of Vulnerable Persons

Unit 3: NHS Security and National Strategy 3.1 National Health Service Act 1946 3.2 National Health Service Act 1977 3.3 Directions on measures to deal with violence against NHS Staff 3.4 NHS Security Management Strategy 3.5 Directions on NHS Security Management Measures

Unit 1: Role Responsibilities of Healthcare Security Officers  1.1 The Healthcare Security Officer’s Role 1.2 ‘Pro-Security’ culture 1.3 Legal Responsibilities and ‘Duty of Care’

Unit 2: Qualities of a Healthcare Security Officer 2.1 Propriety 2.2 Integrity 2.3 Professionalism and Expertise 2.4 Fairness and Objectivity 2.5 Vision 2.6 Confidentiality 2.7 Infection Control and Hygiene 2.8 In times of trouble

Unit 3: Patient Focus 3.1 Patient Focus 3.2 Happy patients means more funding 3.3 Officers are expected to contribute to the strategic aim 3.4 It is not just about the patients 3.5 Appreciate the difficulties the patient/visitor may be facing 3.6 Appreciate the difficulties that NHS Staff may be facing 3.7 Be as tolerant and forgiving as possible 3.8 Resolve to be a Peacemaker 3.9 Peaceful solutions are best 3.10 Qualities of a Peacemaker 3.11 Decision Making; process, template, situations (risk, harm)

Unit 1: Healthcare Legislation 1.1 Overview 1.2 Mental Health Act 1983 1.3 The Mental Capacity Act 2005 1.4 Mental Health Act 2007 1.5 Deprivation of Liberty Safeguards 1.6 The Criminal Justice and Immigration Act 2008

Unit 2: Law – Children & Young Persons 2.1 Definition of ‘Child’ 2.2 Children’s Rights (maximum age, expression of views) 2.3 Duty of Care 2.4 The Paramountcy Principle 2.5 The age of criminal responsibility 2.6 Physical Restraint of Children

Unit 1: Lockdown Procedures 1.1 Lockdown 1.2 Types of Lockdown 1.3 Controlling Access in the event of a Lockdown 1.4 Controlling Egress in the event of a Lockdown

Unit 2: Patrolling 2.1 The Purpose of Patrolling (types, equipment, preparedness) 2.2 Observation 2.3 Perception 2.4 Memory 2.5 Interactive Effects of Observations, Perception and Memory 2.6 Operational Techniques for Effective Patrolling 2.7 Special Considerations 2.8 Patrolling and checking Healthcare Premises

Unit 3: Property Lost and Found 3.1 Property Found 3.2 Record in Notebook 3.3 Valuables and Money 3.4 Property handed to a Security Officer on patrol 3.5 Depositing Property Found 3.6 Restoring Property Found 3.7 Property Reported Lost to a Security Officer on patrol 3.8 Return to Finder, if owner cannot be traced 3.9 Analysis of records

Unit 4: Searching
4.1 Reasons for searching 4.2 Legal authority to search 4.3 The legality of a search 4.4 Before conducting a search 4.5 NHS Trust Policy 4.6 Consent 4.7 Search Technology 4.8 Types of Search 4.9 General Rules 4.10 A ‘Rub Down’ Search 4.11 Search of Employer’s Premises 4.12 Searching an Employee’s Locker 4.13 Searching Vehicles 4.14 What to do with items found 4.15 After a Search 4.16 Search Documentation

Unit 5: Procedures for Prohibited Items 5.1 Suspected Possession (or discovery) of Firearms 5.2 Possession of Weapons Other Than Firearms 5.3 Controlled Drugs, Alcohol & Other Prohibited Substances

Unit 6: Prisoners attending for treatment 6.1 Prisoners attending for treatment 6.2 Prisoners to Hospital – Security Arrangements, HMP 6.3 Prisoners in Handcuffs 6.4 Electronic Tags

Unit 7: Wandering Patients/Missing Persons 7.1 Wandering Patients/Missing Persons 7.2 Understanding and Balancing the Risks, Vulnerable People 7.3 Definitions used in the NHS 7.4 Low, Medium and High Risk Patients 7.5 Action in response to a Low-Risk Missing Patient 7.6 Actions in response to a Medium-Risk Missing Patients 7.7 Actions to be taken in response to High-Risk Missing Patients 7.8 Legal Authority to recover ‘Missing Patients’ 7.9 Missing Patients – Security Support 7.10 Recovering Missing Patients 7.11 Additional Police Powers

Unit 1: Question Technique 1.1 The Purpose of Questioning 1.2 Open and Closed Questions 1.3 Probing Questions 1.4 Leading/Loaded Questions 1.5 Rhetorical Questions 1.6 Funnel Questioning 1.7 Interview Technique 1.8 Nervous Suspects – Clues

Unit 1: Overview, Statistics & Sanctions 1.1 Overview 1.2 Physical Assault Statistics 1.3 Unintentional Assaults 1.4 Sanctions & Prosecutions

Unit 2: Risk Controls 2.1 Organisational Risk Controls 2.2 Risk Controls for Violence

Unit 3: Reducing the Risks 3.1 A ‘whole organisation’ approach 3.2 Employing ‘social science’ 3.3 Applying common sense 3.4 Reporting concerns, incidents and ‘near misses’ 3.5 Contributing to the development of safer practice

Unit 4: Factors that increase the risks 4.1 Contributory factors to violence

Unit 5: Higher Risk Tasks, Departments and Patient Groups 5.1 Higher Risk Tasks 5.2 Higher Risk Departments 5.3 Higher Risk Patient Groups

Unit 6: Challenging Behaviour 6.1 What is Challenging Behaviour 6.2 Understanding Challenging Behaviour 6.3 Clinically Related Challenging Behaviour 6.4 Why Challenging Behaviour occurs 6.5 Where does Challenging Behaviour occur? 6.6 When does Challenging Behaviour occur? 6.7 Challenging Behaviour – Risk Reduction

Unit 7: Recognising Mental Ill Health and Learning Disability 7.1 Mental ill Health and/or Learning Disabilities 7.2 Characteristic Behaviour 7.3 Visible Signs 7.4 Patient’s Notes & Crisis Cards 7.5 Other information Sources 7.6 Direct Questioning

Unit 8: Pre-cursors to Violence 8.1 Common Pre-cursors to Violence

Unit 9: Tactics for de-escalation 9.1 In the event of imminent violence 9.2 De-escalation strategy 9.3 Psychotic Patients

Unit 10: Safeguarding 10.1 Performing Safeguarding

Unit 11 – Self-Harm Awareness 11.1 What is Self-Harm? 11.2 Attention seeking behaviour – or not? 11.3 Why do people self-harm? 11.4 Pain as an emotional analgesic 11.5 Reasons for non-suicidal self-harm 11.6 How Common is Self-Harm? 11.7 Who is at risk of non-suicidal self-harm? 11.8 Methods of self-harming 11.9 Self-harming can be highly addictive and dangerous 11.10 Stopping 11.11 Interrupting the cycle of self-harm 11.12 Examples of non-harmful ‘distractions’ that can help 11. 13 Don’t underestimate the strength of the urge to self-harm 11.14 How can Healthcare Security Officers support people who self-harm?

Unit 1. Posture and Stance 1.1 Posture 1.2 Normal Stance 1.3 Defensive Stance

Unit 2. Personal Space Effects 2.1 Sensing Danger 2.2 The Fight or Flight Response 2.3 Personal Space is a two-way thing 2.4 Distance Is Safety 2.5 Demanding Personal Space

Unit 3. Strategic Positioning 3.1 Avoid standing ‘square on’ to Service Users 3.2 Talking with your Hands 3.3 Precautions for close proximity conversations 3.4 Positional advantage


The Healthcare Security Officer ‘Top Up’ Training e-learning course is exclusively endorsed by the National Association for Healthcare Security and Skills for Security.

Delegate Feedback

“I would definitely recommend this course to any SIA qualified security officers as an aid to their skills. Informative, enjoyable, well-structured and totally appropriate for the health care sector. Thank-you AEGIS, a brilliant course.”

Kevin Reid, Security Officer, Ashford and St Peter's Hospital

How long does it take to complete the ‘Top Up’ e-learning course?

Some people can complete the training in a just a few visits. However, most candidates so far have chosen to spread their learning over a longer period (1-2 months).

To give an idea, based on an average reading speed of 200 wpm, completing the course would take about 11.5 hours.

Assessment is by online Tests and Examinations

At the end of each Unit is an online multiple-choice Test that learners must pass (75%) in order to progress to take the Module Exam.

There is no limit to the time taken to complete Unit Tests or to how many times a Unit Test can be taken.

There are a total of eight* Module Exams. (*This is because Module 4 is separated into two Exams.)

Module Exams are conducted online and are time limited. The percentage needed to pass an ‘End of Module Exam’ is 75%.

In the event that a learner fails to answer enough Module Exam questions correctly, or is timed out (automatic fail), they can re-sit each ‘Module Exam’ up to three times.

Qualification & Certification

When Learners have successfully passed all 8 ‘Module Exams’, they have qualified and can immediately download a Certificate endorsed by the National Association for Healthcare Security and Skills for Security, confirming their achievement.


Delegates have up to 18 months from the date of registration to complete the training through to certification.

Tutor Support

Learners can contact us for expert assistance and guidance at any time.

Group Purchase

If you are an employer, interested in purchasing the ‘Top Up’ e-learning course for your security team, please contact us.

Individual Purchase – £99

This package provides single user access to the Healthcare Security Officer ‘Top Up’ Training e-learning course.

Learner Requirements:

An email address
Access to the Internet
Basic computer literacy and IT/ICT skills

System Requirements:

A broadband Internet connection
An up to date web browser (Google Chrome; Firefox; Safari)
JavaScript must be enabled


To find out more about this course or to make a purchase, please call: 01202 773736, or:

Contact us