Project Description

Healthcare Security Officer Training (Modules 1-7)

This e-learning course is open to all security professionals.

The training is aimed to improve standards of professionalism in NHS Security management work and designed to deliver the knowledge and skills needed to safely perform the role of a Healthcare Security Officer.

Training Content

The Healthcare Security Officer Training course content incorporates the learning Specified by the Security Industry Authority (SIA) for Security Guard Licence-linked training and, in addition, incorporates further training identified as ‘necessary’ following a Health & Safety Risk Assessment of the duties and responsibilities of Healthcare Security Officers.

Click on the tab headings below for details of the Training aims.

  • Know the key bodies in the Private Security Industry and the regulatory role of the Security Industry Authority (SIA).
  • Be aware of key bodies within the NHS and their functions relevant to the role of a Healthcare Security Officer.
  • Understand the broad scope of anti-crime work in the NHS and the Risk Based approach taken to security management.
  • Understand why information security is so important in the NHS and how it is managed.
  • Be aware of the ways in which fraud, bribery and corruption can occur in the NHS, how the risks are managed and how to report suspicions.
  • Be aware of the vulnerability to theft in healthcare settings, how security is managed, key areas of action, tasks security officers may be expected to perform and the equipment they may need.
  • Understand the role played by the NHS in government strategies to reduce crime and protect vulnerable persons.
  • Understand the role and legal responsibilities of a Healthcare Security Officer.
  • Know the qualities required of a Healthcare Security Officer.
  • Know the qualities required of a Healthcare Security Officer.
  • Know how and why to continuously evaluate, assess and reduce risk.
  • Understand the importance of maintaining a high level of situational awareness and alertness.
  • Understand the differences between Civil and Criminal Law.
  • Understand the Citizens Power of Arrest.
  • Understand the legal right to use reasonable force and the need to regard it as a ‘last resort’ option.
  • Be aware of the civil law on Trespass and how it applies to healthcare settings.
  • Understand basic Human Rights and how the legislative requirements regulate the way NHS Trusts and their officers manage their duty responsibilities.
  • Understand the reason for data protection. Be aware of the aims of the Data Protection legislation and associated offences.
  • Be aware of the Freedom of Information Act, the rights it grants to members of the public; and the legal requirements it makes of public authorities.
  • Understand the Equality legislation and the types of discrimination that can occur in the workplace.
  • Understand Healthcare related legislation and its relevance to the role of a Healthcare Security Officer.
  • Know legislation and requirements regarding children and young people relevant to a Healthcare Security Officer.
  • Be aware of and know how to comply with Assignment Instructions.
  • Understand the importance of Hand-Over procedures.
  • Understand how and when to call the Emergency Services and what the response is likely to be.
  • Be aware of the benefits of a pre-arranged RVP.
  • Understand the Health & Safety laws; safety signs and the basics of manual handling.
  • Understand what an emergency is and the importance of adhering to emergency procedures.
  • Be aware how to act in a first response situation requiring first aid.
  • Understand the risk of fire and know how to mitigate the risk and action to take on discovering a fire.
  • Understand the control of access and egress to a site.
  • Understand ‘Lockdown Procedures’ and how to control access and egress in the event of a Lockdown being implemented.
  • Be aware of the terrorist threat and the measures that can be taken to reduce risks and mitigate the effects of an attack.
  • Understand the importance of accurate reporting and the details to include.
  • Understand the procedures for dealing with property lost and found in Healthcare settings and the importance of making written reports and analysing records for crime patterns.
  • Understand the reasons for and the importance of patrolling Healthcare sites.
  • Understand Security Procedures for dealing with reports of Missing Persons and patients who may have wandered off and are lost. Know the extent and limitations of the legal authority to ‘recover’ them when found.
  • Understand the reasons for searching people, property and vehicles and know how to conduct necessary searches within the law and in accordance with NHS Trust Policy.
  • Understand Security Procedures for dealing with Prohibited Items – Firearms, Weapons, Drugs, Alcohol, etc.
  • Understand Security Procedures for when prisoners and people on bail attend a Healthcare setting for medical treatment.
  • Understand arrest procedures.
  • Be aware of the different types of evidence and how to preserve its integrity for use in criminal proceedings.
  • Be aware of the legislation and protocols that apply to video recording on NHS Premises by patients, members of the public and by staff (CCTV, BWV). Know the advantages and challenges of BWV and the procedures to be followed when recording with BWV.
  • Understand how to communicate effectively and how to recognise warning and danger signs of violence.
  • Be able to recognise, assess and reduce risk in conflict situations.
  • Understand how to communicate effectively on the radio.
  • Understand how to acquire information through effective interrogation
  • Be aware of non verbal signs of deceit/guilt.
  • Have a suitable insight into the scale of the problem of violence in the NHS; how incidents are classified and recorded; and the legal recourses available.
  • Understand how organisational risk control measures work to reduce risk of violence.
  • Be aware how to reduce risk to personal safety and contribute to the development of safer practice.
  • Know the circumstances that increase risk of violence happening in NHS settings.
  • Be aware of the tasks, departments and patient groups that present a higher risk of violence and aggression.
  • Appreciate the scale of the problem of challenging behaviour in NHS Settings; the risk factors; and how to reduce the risks (Positive Behaviour Support).
  • Be able to recognise signs and characteristics indicating Mental Ill Health and/or Leaning disability and know how to seek clarification.
  • Know the behaviours that signal increased risk of imminent violence.
  • Know the recommended tactics for de-escalating aggression.
  • Understand the protocols for safeguarding people at risk.Appreciate the extent of self-harming in the UK and factors that affect the likelihood of patients self-harming.
  • Understand how, why and when self-harming happens and how best to support patients who choose to self harm.
  • Understand the benefits of good posture and a confident, approachable manner; and know how to adopt a defensive stance in the event of a direct threat of assault.
  • Understand the basics of Proxemics and the effects of personal space intrusion.
  • Understand the importance of safe distancing and controlling personal space.


The Healthcare Security Officer Training e-learning course is exclusively endorsed by the National Association for Healthcare Security and Skills for Security

Delegate feedback

Please click on the headings to reveal the comments.

“This course was very educational and useful. I would recommend it to all Healthcare Security Officers.”

“The Healthcare Security Officer e-learning course was very informative and thorough and I enjoyed doing it, especially the legal aspects, well laid out and a wealth of information. I’ve learned more doing the course over a couple of months than I have working in the hospital for 10 years! I did a NVQ 2 in support in health care services back in 2008 which covered aspects of security, but it was nowhere near as comprehensive or informative as this course.”

“The AEGIS Healthcare Security Officer Training Programme is a cost effective, efficient and highly capable product. The training has resulted in benefits above and beyond simply meeting our statutory and CPD needs, providing our Healthcare Security Officers with the ability to perform their roles in a safe, secure and lawful manner.”

“There is quite frankly nothing like this out there! The detail and scope of this training course really goes some way in reflecting the complex reality of the healthcare security officers’ role. Going through the modules as a student I found myself testing my own knowledge quite considerably. I am really impressed with how wide ranging the subject modules are and how in depth they are. It really does condense a lot of information that is role specific into one place. The fact that the course can be completed online will significantly aid delivery of this training across security teams that work rotational shifts. My aim is to get all our security officers enrolled on the course as soon as possible.”

How long does it take to complete this e-learning course?

Some people can complete the training in a just a few visits. However, most candidates so far have chosen to spread their learning over a longer period (1-2 months).

To give an idea, based on an average reading speed of 200 wpm, completing the course would take about 24 hours of continuous learning.

Assessment is by online Tests and Examinations

At the end of each Unit is an online multiple-choice Test that learners must pass (75%) in order to progress to take the Module Exam.

There is no limit to the time taken to complete Unit Tests or to how many times a Unit Test can be taken.

There are a total of nine* Module Exams. (*This is because Module 4 is separated into three Exams.)

Module Exams are conducted online and are time limited. The percentage needed to pass an ‘End of Module Exam’ is 75%.

In the event that a learner fails to answer enough Module Exam questions correctly, or is timed out (automatic fail), they can re-sit each ‘Module Exam’ up to three times.

Qualification & Certification

When Learners have successfully passed all nine ‘Module Exams’, they have qualified and can immediately download a Certificate endorsed by the National Association for Healthcare Security and Skills for Security, confirming their achievement.


Delegates have up to 18 months from the date of registration to complete the training through to certification.

Tutor Support

Learners can contact us for expert assistance and guidance at any time.

Group Purchase

If you are an employer, interested in purchasing the Healthcare Security Officer Training e-learning course for your team, please contact us.

Individual Purchase – £149

This package provides single user access to the Healthcare Security Officer Training e-learning course.

Learner Requirements:

An email address
Access to the Internet
Basic computer literacy and IT/ICT skills

System Requirements:

A broadband Internet connection
An up to date web browser (Google Chrome; Firefox; Safari etc.)
JavaScript must be enabled


To find out more about this course or to make a purchase, please call: 01202 773736, or:

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