Project Description

Healthcare Security Officer ‘Top Up’ Training (Modules 1-7)

This e-learning course is open to all security professionals.

However, it has been specifically tailored for those who already have a SIA Security Guard or Door Supervisor Licence, (so as to avoid training overlap.)

Training Content

The Healthcare Security Officer ‘Top Up’ Training course is aimed to improve standards of professionalism in NHS Security management work.

The course is designed to supplement previous SIA Security Guard training with additional healthcare specific training identified as ‘necessary’ from a Health & Safety Risk Assessment of the role responsibilities of Healthcare Security Officers.

Click on the tab headings below to view the learning outcomes for each Module.

By the end of this session learners will:

  • Be aware of key bodies within the NHS and their functions relevant to the role of a Healthcare Security Officer.
  • Understand the broad scope of anti-crime work in the NHS and the Risk Based approach taken to security management.
  • Understand why information security is so important in the NHS and how it is managed.
  • Be aware of the ways in which fraud, bribery and corruption can occur in the NHS, how the risks are managed and how to report suspicions.
  • Be aware of the vulnerablity to theft in healthcare settings, how security is managed, key areas of action, tasks security officers may be expected to perform and the equipment they may need.
  • Understand the role played by the NHS in government strategies to reduce crime and protect vulnerable persons.

By the end of this session learners will:

  • Understand the role and legal responsibilities of a Healthcare Security Officer.
  • Know the qualities required of a Healthcare Security Officer.
  • Know the qualities required of a Healthcare Security Officer.
  • Know how and why to continuously evaluate, assess and reduce risk.
  • Understand the importance of maintaining a high level of situational awareness and alertness.

By the end of this session learners will:

  • Be aware of the civil law on Trespass and how it applies to healthcare settings.
  • Understand Healthcare related legislation and its relevance to the role of a Healthcare Security Officer.
  • Know legislation and requirements regarding children and young people relevant to a Healthcare Security Officer.

By the end of this session learners will:

  • Understand how and when to call the Emergency Services and what the response is likely to be.
  • Be aware of the benefits of a pre-arranged RVP.
  • Understand ‘Lockdown Procedures’ and how to control access and egress in the event of a Lockdown being implemented.
  • Understand the importance of accurate reporting and the details to include.
  • Understand the procedures for dealing with property lost and found in Healthcare settings and the importance of making written reports and analysing records for crime patterns.
  • Understand the reasons for and the importance of patrolling Healthcare sites.
  • Understand Security Procedures for dealing with reports of Missing Persons and patients who may have wandered off and are lost. Know the extent and limitations of the legal authority to ‘recover’ them when found.
  • Understand the reasons for searching people, property and vehicles and know how to conduct necessary searches within the law and in accordance with NHS Trust Policy.
  • Understand Security Procedures for dealing with Prohibited Items – Firearms, Weapons, Drugs, Alcohol, etc.
  • Understand Security Procedures for when prisoners and people on bail attend a Healthcare setting for medical treatment.
  • Be aware of the different types of evidence and how to preserve its integrity for use in criminal proceedings.
  • Be aware of the legislation and protocols that apply to video recording on NHS Premises by patients, members of the public and by staff (CCTV, BWV).
  • Know the advantages and challenges of Body Worn Video and the procedures to be followed when recording.

By the end of this session learners will:

  • Understand how to communicate effectively and how to recognise warning and danger signs of violence.
  • Understand how to communicate effectively on the radio.
  • Understand how to acquire information through effective interrogation; and be aware of non verbal signs of deceit/guilt.

By the end of this session learners will:

  • Have a suitable insight into the scale of the problem of violence in the NHS; how incidents are classified and recorded; and the legal recourses available.
  • Understand how organisational risk control measures work to reduce risk of violence.
  • Be aware how to reduce risk to personal safety and contribute to the development of safer practice.
  • Know the circumstances that increase risk of violence happening in NHS settings.
  • Be aware of the tasks, departments and patient groups that present a higher risk of violence and aggression.
  • Appreciate the scale of the problem of challenging behaviour in NHS Settings; the risk factors; and how to reduce the risks (Positive Behaviour Support).
  • Be able to recognise signs and characteristics indicating Mental Ill Health and/or Leaning disability and know how to seek clarification.
  • Know the behaviours that signal increased risk of imminent violence.
  • Know the recommended tactics for de-escalating aggression.
  • Understand the protocols for safeguarding people at risk.
  • Appreciate the extent of self-harming in the UK and factors that affect the likelihood of patients self-harming.
  • Understand how, why and when self-harming happens and how best to support patients who choose to self harm.

By the end of this session learners will:

  • Understand the benefits of good posture and a confident, approachable manner; and know how to adopt a defensive stance in the event of a direct threat of assault.
  • Understand the basics of Proxemics and the effects of personal space intrusion.
  • Understand the importance of safe distancing and controlling personal space.

The ‘Top Up’ course has recently been updated and broadened

We have listened to the feedback from healthcare security professionals and our response has been the development of a big new chunk of learning covering a range of topics.

The new, version 2, Healthcare Security Officer Top Up Training course now includes

The training now incorporates detailed information on recording, reporting and accounting for use of physical force. (This was the most requested topic.)

Candidates will now learn to apply the National Decision Model (NDM) used by the police to structure dynamic decision making and reporting incidents and the PEACE Model of Investigation.

The new, version 2, Healthcare Security Officer Top Up Training course provides more detailed information on the Mental Health Act and relevant powers of detention. It also supplies a suitable introduction to Assessing Mental Capacity and explains the difference between a restriction of someone’s liberty and a deprivation of their liberty. The section on safeguarding vulnerable people now provides more detailed information and guidance.

Video recording on NHS Premises Video recording in NHS Hospitals and Body Worn Video (BWV) are brand new training elements that provide detailed information all staff should be aware of.

Mental Health Awareness, (how to support others and the need for regular self-assessment) is now recognised as essential learning for security operatives and the new Healthcare Security Officer Training course addresses this in Module 6.

The new version 2, Healthcare Security Officer Training course has been updated to reflect the legislative changes that have occurred since 2014, including the Equality Act, Data Protection Act, the Mental Health Units (Use of Force) Act 2018 and the Assaults on Emergency Workers (Offences) Act 2018.

In addition, Module 1 of the new, version 2, Healthcare Security Officer Top Up Training course also introduces candidates to the Security Institute, the NHS Counter Fraud Authority (NHSCFA), NHS Digital and the National Data Guardian (NDG), as well as, providing new elements on Information Security, Data Protection, Fraud, Bribery and Corruption and Security Management.

Delegate feedback

“I would definitely recommend this course to any SIA qualified security officers as an aid to their skills. Informative, enjoyable, well-structured and totally appropriate for the health care sector. Thank-you AEGIS, a brilliant course.”

Kevin Reid, Security Officer, Ashford and St Peter's Hospital

The Healthcare Security Officer (Top Up) Training course provides clarity on a number of key issues which my SIA training didn’t cover. In my opinion, everyone working in healthcare security (i.e. including Supervisors, Managers and LSMS), regardless of their experience, would benefit from this training. Thank you AEGIS!

Francis Morgan, Security Officer, Aintree NHS

How long does it take to complete the new ‘Top Up’ e-learning course?

Based on an average reading speed of 200 wpm, completing the course would take about 20 hours of continuous learning.

Some people can complete the ‘Top Up’ training in a just a few visits. However, most candidates so far have chosen to spread their learning over a longer period (1-2 months).

Some corporate clients have imposed a three month time frame for completion for their candidates and this has worked well.

Assessment is by online Tests and Examinations

At the end of each Unit is an online multiple-choice Test that learners must pass (75%) in order to progress to take the Module Exam.

There is no limit to the time taken to complete Unit Tests or to how many times a Unit Test can be taken.

There are a total of eight* Module Exams. (*This is because Module 4 is separated into two Exams.)

Module Exams are conducted online and are time limited. The percentage needed to pass an ‘End of Module Exam’ is 75%.

In the event that a learner fails to answer enough Module Exam questions correctly, or is timed out (automatic fail), they can re-sit each ‘Module Exam’ up to three times.

Qualification & Certification

When Learners have successfully passed all 8 ‘Module Exams’, they have qualified and can immediately download a Certificate confirming their achievement.


Delegates have up to 18 months from the date of registration to complete the training through to certification.

Tutor Support

Learners can contact us for expert assistance and guidance at any time.

Details of our other courses can be found via the Training Page

Please Note: This Promotion Code cannot be used against the purchase of other courses