NHS Protect issues new Guidance on Conflict resolution training: implementing the learning aims and outcomes

New Guidance has been issued today by NHS Protect on Conflict Resolution Training and implementing the learning aims and outcomes.

The new Guidance updates and combines previous guidance on CRT and Promoting Safer and Therapeutic Services (PSTS) into a single document. It also complements the soon-to-be-issued guidance on the prevention and management of clinically related challenging behaviour.

The new Guidance also covers who should receive CRT, recommended minimum standards of content and delivery, means of delivery, quality assurance as well as the relevant legal and regulatory framework.

NHS organisations are advised to follow this guidance and take a risk assessment based approach to providing training for staff. In other words, supplement CRT with additional training in line with any foreseeable risks being faced by staff (e.g. Assault Avoidance and Breakaway Skills for A&E Staff.)

The Guidance is free to view on the NHS Protect web site: Click Here

Further info:

1. NHS Protect is the operating name of the NHS Counter Fraud and Security Management Service.

2. NHS Protect incorporates some functions of the former NHS Security Management Service (NHS SMS).

3. NHS Protect provides policy and operational guidance relating to the management of security within the NHS in England. It strives to ensure permanent improvements are made to provide the best protection for NHS staff and property.

4. In 2012/13, there were 63,199 reported physical assaults against NHS staff in England.

5. NHS Protect has a national syllabus for conflict resolution training aimed at all frontline NHS staff. It gives staff the skills to recognise and defuse potentially violent situations.

6. Local Security Management Specialists (LSMSs) are in place in health bodies across England to investigate security breaches, along with the police, and implement new systems to better protect NHS staff and property. All reported incidents of violence against staff are reported to the LSMS as well as the police. LSMSs receive professional training in areas such as witness interviewing and a background in law, and are supported nationally by NHS Protect.