Last updated: [05/12/2025]
This Privacy & Cookies Notice explains how AEGIS Protective Services (“AEGIS”, “we”, “us”, “our”) collects, uses, shares and protects personal data in connection with our online training services. It applies to all website visitors, Learners, Cohort Managers, Accredited AEGIS Trainers, and other users of our online training platform.
We are committed to processing personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
AEGIS Protective Services
Suite 2, Camelot
6 Watkin Road
Bournemouth
BH51HP
We are responsible for deciding how your personal information is used.
2. Personal Data We Collect
We may collect the following categories of data:
2.1 Data provided directly by you
• Full name
• Email address (required for account setup)
• Employer details (where applicable)
• Role (Learner, Cohort Manager, Accredited Trainer)
• Communications you send to us (support emails, enquiries)
2.2 Data collected through training activity
• Course enrolment information
• Unit/module completion data
• Number of exam attempts
• Exam results and timestamps
• Certification status
• Learning activity logs (start/end times, pages viewed)
2.3 Technical data
• IP address
• Browser type
• Device information
• Operating system
• Cookie identifiers
• Login timestamps
2.4 Payment information
• Payment details are processed securely by third-party providers such as PayPal or Stripe.
• We do not store or handle full card details.
3. Purposes of Processing
We process personal data for the following purposes:
3.1 Contractual purposes (UK GDPR Art. 6(1)(b))
• Creating and managing user accounts
• Providing access to Training Courses
• Delivering Training Materials
• Administering Online Exams
• Recording results and issuing Certificates
• Tracking learning progress
• Providing technical and learner support
3.2 Legitimate interests (UK GDPR Art. 6(1)(f))
To:
• allow employers to monitor progress when they fund training
• assign Cohort Managers to oversee team learning
• enable Accredited AEGIS Trainers to deliver training
• maintain platform security
• prevent unauthorised access or misuse
• keep certification records for verification
• improve our courses and services
• send service-related updates
These interests are balanced against your rights and freedoms.
3.3 Legal obligation (UK GDPR Art. 6(1)(c))
Processing is required for:
• financial record keeping and tax compliance
• responding to lawful requests from authorities
• maintaining mandatory certification records
3.4 Consent (UK GDPR Art. 6(1)(a))
Used only for:
• marketing communications
• non-essential cookies
• certain optional features
You may withdraw consent at any time.
4. Data Sharing
We may share your data with:
4.1 Employers and Cohort Managers
If your employer pays for your training, we may share:
• enrolment status
• learning progress
• exam attempts and results
• certification status
4.2 Accredited AEGIS Trainers
Where relevant, we may share:
• attendance data
• learning progress (for supported sessions)
4.3 Service providers
Including:
• website hosting and LMS providers
• email delivery services
• technical support providers
• payment processors (limited data)
They act under contractual confidentiality and data protection obligations.
4.4 Legal and regulatory bodies
Where required by law or to protect our rights.
We do not sell or rent personal data to third parties.
5. International Transfers
If any service provider stores or processes data outside the UK, we ensure appropriate safeguards are in place, such as:
• UK adequacy regulations
• Standard Contractual Clauses
• Additional security measures
6. Data Retention
We keep personal data only as long as necessary for each purpose:
• Certification records: 6 years
• Course progress and exam data: up to 6 years
• Account data: retained while the account is active, then deleted or anonymised
• Support enquiries: 1–3 years
• Financial/payment records: 6 years (legal obligation)
• Security logs: short-term retention (typically 30–180 days)
7. Your Rights
Under the UK GDPR, you have the right to:
• access your personal data
• correct inaccurate or incomplete data
• request deletion (“right to be forgotten”)
• restrict processing
• object to certain types of processing
• receive your data in a portable format (where applicable)
• withdraw consent at any time
• complain to the Information Commissioner’s Office (ICO)
Information Commissioner’s Office: www.ico.org.uk
8. Cookies
Our Website uses cookies to:
• authenticate users
• keep your session secure
• remember your settings
• track course progress
• support e-commerce functions
• measure Website performance (analytics)
8.1 Types of cookies we use
Essential cookies (required)
These enable:
• login and session management
• access to Training Courses
• secure operation of the Website
You cannot opt out of essential cookies.
Analytics/performance cookies (optional)
Used to improve our Website.
You may accept or decline them.
Functionality cookies
Remember preferences such as browser settings.
Third-party cookies
Used only by embedded services (if applicable).
9. How We Protect Your Data
We use appropriate technical and organisational safeguards, including:
• SSL encryption
• secure servers
• strict access controls
• password protection
• data minimisation
• staff confidentiality
• regular security monitoring
10. Account Misuse
We may suspend or close accounts if we detect:
• credential sharing
• attempts to access unauthorised materials
• misuse of Training Materials
• disruptive or unlawful behaviour
11. Changes to This Notice
We may update this Notice periodically.
The latest version will always be available on our Website.
12. Contact Us
If you have any questions about this Notice or your data, Contact Us.
We will be happy to help.