On Monday 26th July 2021, AEGIS Protective Services sent Freedom of Information (FOI) requests to NHS Trusts, posing the four security related questions below:

  1. Does the NHS Trust contract a private security company to provide Security Officers to work onsite, or employ an ‘in house’ team of Security Officers, or both?
  2. Please provide a copy of the most recent ‘training needs analysis’ conducted at the Trust for a Security Officer role or, explain why there isn’t one.
  3. Do Security Officers have autonomy to remove people from the Trust’s premises i.e. without seeking advice from clinical staff as to whether or not the person to be removed requires medical advice, treatment or care?
  4. Are Security Officer training deficiencies that are known to exist listed on the NHS Trust’s Risk Register?

The intention is to produce a report based on the results that supports development and improvement of healthcare security management and performance.

A number of responses have been received already and an update will be provided soon.

Note: One NHS Trust asked for clarification of the meaning of ‘training deficiencies’ in question 4. The clarification we provided was: “The Health and Safety at Work etc Act 1974 requires employers to provide whatever information, instruction, training and supervision as is necessary to ensure, so far as is reasonably practicable, the health and safety at work of their employees. What training is ‘necessary’ is to be determined by a full and sufficient Health and Safety Risk Assessment of the employees’ roles and the known risks, followed by a Training Needs Analysis. Other legislation also makes explicit training requirements of certain employers. For example, those employers whose employees provide care to adults who may lack capacity are required to comply with the Mental Capacity Act Code of Practice (MCA CoP), which states that certain categories of people are legally required to have regard to relevant guidance in the Code of Practice and that they must be aware of the Code of Practice when acting or making decisions on behalf of someone who lacks capacity to make a decision for themselves, and they should be able to explain how they have had regard to the Code when acting or making decisions. So, to clarify, ‘training deficiencies’, means training that would be legally required to be provided to Security Officers deployed at the NHS Trust, but not yet provided.”

Investment in suitable training is crucial

The AEGIS Healthcare Security Officer Training programme is a comprehensive learning package that provides NHS security managers with a verifiable record of training provision (and candidate testing) across a broad spectrum of topics identified as necessary by a ‘knowledge-needs’ analysis, following a Health and Safety risk assessment and evaluation of the role.