T & C’s – CPD1

1. Interpretations

1.1 “Supplier” means AEGIS Protective Services.

1.2 “Buyer”; “Learner” and “User” mean the individual paying to access the Online Training Course.

1.3 "Parties" means the Buyer and the Supplier together.

1.4 “Goods & Services” means the e-Learning course titled “Self-Harm Awareness”.

1.4 “e-Learning course” means training delivered online via the Supplier’s Internet web site.

1.5 “Training Material” means the course content, associated Online Exam and Certification.

1.6 “Register” means complete the Registration process on the Supplier’s web site.

1.7 “Logging In” means accessing the Registered User area of the website using the details generated during Registration.

1.8 “The website” means www.aegisprotectiveservices.co.uk and www.nhssecuritytraining.co.uk and any linked sub domains.

1.9 “Course Registration Fee” means the price being charged by the Supplier on the date of purchase.

1.10 “Buyer’s Order” means payment in full of the Course Registration Fee.

1.11 “Online Payment Process” means the secure payment gateways on the website.

1.12 “Acceptance” means confirmation in Writing from the Supplier to the Buyer of Acceptance of the Buyer’s Order. Acceptance represents a legally binding contract between the Parties.

1.13 “Writing” includes by e-mail.

1.14 “The Term” is a period of three months, beginning on the date of the Supplier’s Acceptance of the Buyer’s Order.

2. Agreement

2.1 The Parties agree that these Terms & Conditions shall apply to the purchase and supply of the e- Learning course titled “Self-Harm Awareness”.

2.2 The Parties agree that the Terms & Conditions appertaining to the Registration and Logging In processes shall also form part of these Terms & Conditions and together shall govern the Contract between the Parties to the exclusion of any other terms and conditions.

2.3 A copy of the Registration & Log in Terms & Conditions appears at Annex A of this Agreement.

2.4 The Buyer agrees that by Registering and completing the Online Payment Process, they are agreeing to comply with and be legally bound by these Terms and Conditions.

2.5 The Supplier agrees that by accepting a Buyer’s Order, they are agreeing to comply with and be bound by these Terms & Conditions.

3. General

3.1 English law shall govern the Contract and the parties to it agree to submit exclusively to the jurisdiction of the courts of England.

3.2 No variations to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and Supplier.

3.3 No waiver by the Supplier or any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

3.4 If any provision of these Conditions is held by a competent authority to be in whole or, in part, invalid or unenforceable, the validity of the provisions of these conditions and the remainder of the provision in question shall not be affected thereby.

4. Assignment/Re-Assignment

4.1 The Supplier may assign any of its rights and obligations under these Terms, provided that the Buyer’s rights are not adversely affected.

4.2 The Buyer is not permitted to assign their rights or transfer their obligations under these terms to any third party.

5. Copyright and Restrictions on use

5.1 The Buyer accepts that all copyright and other intellectual property rights relating to the Goods and Services are and will always remain the property of the Supplier.

5.2 The Buyer may not resell, loan or part with possession of the Goods and Services or any part of them and may not copy or reproduce them in any form or impart knowledge from them or any part of them to others.

5.3 The Buyer warrants that they will take all reasonable and practicable measures to protect the intellectual property rights of the Supplier.

6. Representations, Warranties, Liability

6.1 The Buyer warrants that they are 18 years old or more.

6.2 The Buyer warrants that information they provide to the Buyer is true.

6.3 The Buyer warrants that before purchasing the Online Training Course they already possess what would reasonably be considered basic computer literacy and skills.

6.4 The Supplier does not make any representations or warranties regarding the benefit or otherwise which The Buyer may obtain from the training course. In particular it makes no representations regarding the Buyer’s competence or ability to perform their employment more effectively as a result of the training course.

6.5 The Supplier does not make any representations or warranties regarding the Buyer’s ability to gain employment as a result of passing the training course.

6.6 The Buyer acknowledges that the Supplier shall have no liability with regards to the future use or interpretation of any Goods and Services provided to the Buyer under this Agreement.

6.7 Any liability arising under this Agreement shall be limited to any sum paid to the Supplier by the Buyer.

6.8 These Terms and Conditions do not in any way exclude or limit the Supplier’s liability for:

a) Death or personal injury caused by the Buyer’s negligence;

b) Fraud or fraudulent misrepresentation on the part of the Buyer;

c) Any breach of the terms implied by section 12 - 15 of the Sale of Goods Act 1979 (i.e. title and quiet possession; description, satisfactory quality, fitness for purpose); and/or the Consumer Protection Act 1987 (i.e. Defective products).

7. The Goods & Services

7.1 Under this Agreement, the Buyer is purchasing single user access to the e-Learning Course titled “Self-Harm Awareness”.

7.2 All Training Materials are provided solely for the Buyer’s personal use.

7.3 The Course consists of 14 Units of Study.

7.4 Assessment is by online Examination (16 multiple-choice questions).

7.5 The online Exam is time limited to 35 minutes.

7.8 The percentage needed to pass the online Exam is 75%.

7.9 In the event that a learner fails to answer enough Exam questions correctly, or is timed out (automatic fail), they can re-sit the online Exam’ up to three times before having to re-apply.

7.10 When Learners have successfully passed the online Exam, they have qualified and can immediately download a Certificate endorsed by the National Association for Healthcare Security confirming their achievement.

7.11 Qualification is recognised by the Security Institute as 2 CPD points and this is reflected on the Certificate.

7.12 If having failed to qualify, a Learner wishes to re-start the training they must first re-purchase the training course.

8. User System Requirements

8.1 The Supplier’s Online Learning platform requires users to have a minimum broadband speed of 512kb per second. A speed of 2mb per second or more is recommended.

8.2 The website may not display correctly and its functionality may be adversely affected if viewed using an old type browser (e.g. Windows Internet Explorer version 6 or earlier).

8.3 A modern browser such as Google Chrome; Mozilla Firefox; Opera; or Safari is recommended.

8.4 JavaScript must be enabled for the website to function properly.

9. Accessibility

9.1 Save for very short periods necessary for maintenance (estimated at 0.1% per year), the website including Training Materials is available for access by authorised users at any time of any day.

9.2 If the Supplier’s website is ever out of service for more than 8 consecutive hours, one day will be added to the ‘Term’.

9.3 The Buyer acknowledges that the Supplier has no control over and cannot be held responsible for Internet bandwidth issues which can cause brief delays in the download speeds for the display of the HTML pages.

9.4 The Supplier will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms that is caused by events outside its reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, but is not limited to, failures in telecommunications networks or the Supplier’s systems. The Supplier's obligations under these Terms shall be suspended for the period that a Force Majeure Event continues.

10. Accessing the Training Material

10.1 Payment in full of the Course Registration Fee is required before the Buyer can access the Training Material.

10.2 Before making payment, if they are not already registered, the Buyer is required to ‘Register’.

10.3 The Registration Process requires the Buyer to provide their:

a) Name
b) Username
c) Date of birth
d) E-mail address (Only one Learner per email address is permitted.)

10.4 When the Buyer completes the Online Registration Process, the Supplier will send an email to the email address provided by the Buyer confirming successful Registration.

10.5 Upon Registering, the Buyer can make Payment.

10.6 Online Payment is via PayPal and is subject to PayPal’s Terms & Conditions, including the PayPal Buyer Protection arrangements (Clause 13).

10.7 Once payment is made, the Supplier will send another email to the Buyer that either accepting or refusing the Buyer’s Order. The Buyer reserves the right to decline Order’s at their sole discretion.

10.8 Where the Buyer’s Order is accepted, the Supplier’s email will confirm that the Buyer has immediate access to the Online Training Material and also detail the Log In process to follow.

11. Cancellations and Refunds

11.1 If, for any reason, the Buyer wishes to cancel this Agreement, they must notify the Buyer in writing within 14 working days of the date of making the purchase. Cancellations notified after this period will not be eligible for a refund.

11.2 Cancellation is not permitted once the Training Material has been accessed by the Buyer. However, the Supplier will always give due consideration to any extenuating circumstances and at their discretion may refund the Payment received either in full or in part.

11.3 Advice about the legal right to cancel a contract is available from local Citizens’ Advice Bureau or Trading Standards offices.

11.4 No refunds are payable in the event that a registered participant fails to qualify for certification within the Term.

12. The Term

12.1 The Buyer’s access to the Online Training Course and Training Materials is time limited to the ‘Term’. So, Learners have up to 3 months to complete the course and achieve certification.

13. Completion

13.1 The Buyer will continue to have access to the Training Material up to the end of the Term.

13.2 Details of any certification achieved by the Buyer will be retained by the Supplier for a period of at least 6 years, so as to be able to authenticate the certification to authorised enquirers.

Please also see Annex A.

ANNEX A
REGISTRATION & LOG IN - TERMS & CONDITIONS

• Registration is necessary to in order to access AEGIS e-Learning courses.

• Registration also permits a user to comment on certain featured news articles.

• Registration is free, subject to your agreement to these Terms and Conditions.

By Registering and Logging In to the Registered User area of the website, you are agreeing to comply with and be legally bound by these Terms & Conditions.

If, for any reason, you don’t agree in full with these Terms & Conditions, please discontinue use of the Registered User area of the website and contact us.

1. Interpretations

1.1 "AEGIS"/"us"/"we"/"our" means AEGIS Protective Services.

1.2 “Applicant”/“You”/“Your”/“Registered User”/“Learner” means the individual applying to Register.

1.3 “Logging In” means accessing the Registered User area of the website using the details generated during Registration.

1.4 “The website” means www.aegisprotectiveservices.co.uk and www.nhssecuritytraining.co.uk and any linked sub domains.

2. Registration and Log In

2.1 The Registration Process requires you to provide:

a) Your Name
b) A username (which must be incapable of causing offence or distress to anyone.)
c) Your date of birth.
d) Your e-mail address (Only one Learner per email address is permitted.)

2.2 When the Registration Process has been completed, we will send an email to you confirming successful Registration.

2.3 Once ‘Registered’ you can use the details supplied in our email to Log In to the Registered User area of the website and:

a) Comment on certain featured News articles
b) Access any e-Learning course you are subscribed to.
3. Your Personal Information

3.1 When you ‘Register’, a record of your Log in details is created and stored. The details allow us to verify your ‘permission’ to enter the Registered User section of the website when you Log in. We need to retain the information in order to safeguard the content of the Registered User section against access by unauthorised parties. Completing the Registration process and Logging In, signifies your agreement for us to do so.

3.2 If you are subscribed to any e-Learning course(s), then in addition to the information supplied on Registration, we need to collect and store details of how you are progressing and also whether and when you achieve certification. Accessing e-learning Training Materials signifies your permission for us to do so.

4. Cookies

4.1 A ‘cookie’ is a small file that is automatically downloaded to the browser of your personal computer or mobile device when you visit the website.

4.2 In no way do ‘cookies’ give us access to your computer.

4.3 Registered Users are required to allow our ‘cookies’ for the following reasons:

a) Cookies are necessary to enable us to conduct e-commerce.
b) Cookies are necessary to maintain security of access to the Registered User section.
c) Cookies protect our Training Materials against unauthorised access.
d) Cookies enable us to track and record Learner activity and progress.
e) Website services, or parts of them, may not work properly without these cookies.

4.4 You can learn more about cookies, generally, at www.allaboutcookies.org

5. Storage and Disclosure of Personal Information

5.1 We are committed to ensuring that your information is kept securely and we have put in place robust physical, electronic and managerial procedures to prevent unauthorised access or disclosure. Personal data collected and stored in the performance of this Agreement shall be held and processed in accordance with legal requirements.

5.2 If payment for you to access an e-learning course has been made on your behalf by a third party (e.g. your employer) we may share information on your learning activity and progress with them if they request it. Otherwise we will not disclose, sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so.

5.3 You have a legal right under the Data Protection Act 1998 to request details of any personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible so that we can correct it.

6. E-Learning Course Accessibility

6.1 Save for very short periods necessary for maintenance (estimated at 0.1% per year), the website including Training Materials is available for access by authorised users at any time of any day.

6.2 If the website is ever out of service for more than 8 consecutive hours, one day will be added to the ‘Term’ that was agreed on Payment of the Course Registration Fee.

6.3 AEGIS has no control over and cannot be held responsible for Internet bandwidth issues which can cause brief delays in the download speeds adversely affecting display of the content.

7. Accessing e-Learning Courses

7.1 Access to Online Training Courses and the associated Tests and Exams is time limited to the ‘Term’ agreed on payment of the Course Registration Fee.

7.2 No refund of the Course Registration Fee can be claimed once the Training Materials have been accessed.

7.3 You will continue to have online access to the Training Materials throughout the Term.

7.4 After completion of the Term, you will no longer have online access to the Training Materials.

7.5 Whilst you remain Registered, you will continue to be able to view/download confirmation of any training certification you have achieved.

8. Exiting e-Learning Courses - Logging Out

8.1 Learners must ensure that they follow the instructions regarding logging in and exiting the course. If the Learner does not exit correctly, data may not be recorded on the server. This may result in the Learner having to retake all or part of the training course Tests/Exams.

8.2 We are unable to issue certification unless the Learner’s activity record on the online server confirms satisfactory completion and a pass result achieved.

9. Certificate Authentication

9.1 AEGIS undertakes to, for a period of at least 6 years, retain a record of the training certification you have achieved, so as to be able to authenticate your certification to authorised enquirers.

9.2 Unless and until we receive confirmation from you in writing explicitly requesting that we do not supply information to third party enquirers about your training certification achievements, we may assume your permission for us to do so.

10. Copyright and Restrictions on use

10.1 No part of the website, including logos, graphics, images or linked documents, may be reproduced or re-transmitted or mirrored on any other server, in any way, or by any means, without express written permission from AEGIS.

10.2 The Applicant accepts that all copyright and other intellectual property rights relating to the website content including Training Course Materials are entirely owned by AEGIS and will always remain the property of AEGIS.

10.3 The Applicant is not permitted to resell, loan or part with possession of Training Course Materials or any part of them and may not copy or reproduce them in any form or impart knowledge from them or any part of them to others.

11. Links to other websites

11.1 The website contains links to other websites. The inclusion of these web links does not imply our endorsement of these websites. We do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should always exercise due caution and examine each website’s Privacy Statement to satisfy yourself before continuing to use them.

12. Emails from us to you

12.1 You agree that, whilst you are registered we may send you emails regarding any training course you are subscribed to, including auto-created emails such as course progress/completion or lost password emails.

12.2 In addition, we may also wish to email you periodically about new products, special offers or other information which we think you may find interesting. We shall assume that we have your permission to do so unless you explicitly advise us to the contrary in writing.

12.3 If you prefer not to receive our marketing emails, you can unsubscribe in one simple action.

13. Feedback, questions, comments or suggestions from you

13.1 We welcome your opinions, questions and course feedback. By submitting such information, you agree that AEGIS shall be free to use it for any purpose including, but not limited to, developing and marketing services.

14. Termination of Registration

14.1 You can terminate your Registration at any time by sending us an email explicitly confirming your request.

14.2 Terminating your Registration will mean that you can no longer access our e-learning courses or benefit from our other services requiring Registration.

14.3 Once your Registration is terminated, then with the exception of details of your training certification, any other personal information about you will be completely removed from our records.

14.4 Any breach of these terms and conditions will result in the immediate suspension of your Registration and, at our discretion, may result in it being terminated forthwith.

15. Representations, Warranties, Liability

15.1 The Applicant warrants that they are 18 years old or older.

15.2 The Applicant warrants that all information they provide is true.

15.3 The Applicant warrants that they already possess what would reasonably be considered basic computer literacy and skills.

15.4 The Applicant agrees to be personally responsible for maintaining the confidentiality of their username and password and undertakes not to share or distribute their user IDs or passwords to third parties.

15.6 The Applicant agrees to be held wholly responsible for any use of the site under their username and password.

15.7 The Applicant warrants that they will take all reasonable and practicable measures to protect our intellectual property rights.

15.8 AEGIS shall have no liability with regards to the future use or interpretation of any information provided to the Applicant, including Training Materials.

15.9 Any liability arising under this Agreement shall be limited to any sum paid to AEGIS by or on behalf of the Applicant.

15.10 These Terms and Conditions do not in any way exclude or limit our liability for:

a) Death or personal injury caused by negligence;
b) Fraud or fraudulent misrepresentation;
c) Any breach of the terms implied by section 12 - 15 of the Sale of Goods Act 1979 (i.e. title and quiet possession; description, satisfactory quality, fitness for purpose); and/or the Consumer Protection Act 1987 (i.e. Defective products).

16. Assignment/Re-Assignment

16.1 We may assign any of its rights and obligations under these Terms, provided that your rights are not adversely affected.

16.2 You are not permitted to assign your rights or transfer your obligations under these terms to any third party.

17. General

17.1 English law shall govern the Agreement and the parties to it agree to submit exclusively to the jurisdiction of the courts of England.

17.2 No variations to these Conditions shall be binding unless agreed in writing by both you and us.

17.3 No waiver by the Supplier or any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

17.4 If any provision of these Conditions is held by a competent authority to be in whole or, in part, invalid or unenforceable, the validity of the provisions of these conditions and the remainder of the provision in question shall not be affected thereby.

17.5 From time to time, we may make changes to these Terms & Conditions - by updating this page.

17.6 You should regularly check this page to ensure that you are happy with any changes.

17.7 We shall interpret your continuing Registration as your agreement with the latest Terms & Conditions.

These Terms & Conditions were updated on 30 03 2015.

We recommend that you print a copy or save them to your computer for future reference.