Course Information

Course Title: Healthcare Security Officer Training

Pre-requisite Qualifications:  None

Delivery Method: Online eLearning or Classroom based (More Info below)

Examination Method: 18 Short Online T/F Exams (1 Exam Per Unit, 80% Pass Mark Required on each to qualify for certification).

Course Brochure: Download as .PDF

Healthcare Security Officer Training

Introduction

The new (v4) AEGIS Healthcare Security Officer Training course sets the professional standard for Healthcare Security Officers working in NHS and independent healthcare environments across the UK.

The risk-informed training is designed to equip Security Officers with the knowledge and skills to perform safely, lawfully and respectfully in healthcare settings. The learning aligns with UK legislation, national standards, and operational best practice, reflecting the realities of hospital-based security work.

  • Demonstrate effective communication and professional conduct that promotes safety, dignity, and trust.
  • Make proportionate, legally defensible decisions using sound judgement and the National Decision Model.
  • Understand and lawfully apply key legal powers relating to the use of force, stopping, detaining, searching, and seizing items.
  • Work safely in high-risk or emergency situations including fire, violence, missing patients, and Acute Behavioural Disturbance.
  • Recognise and respond appropriately to mental ill health and vulnerability in collaboration with clinical teams.
  • Apply safe restraint principles and understand the medical and legal risks associated with restrictive interventions.
  • Record and report incidents accurately and professionally, supporting organisational transparency and CQC compliance.

Download full details of the Learning Outcomes as a .PDF

The AEGIS Healthcare Security Officer Training (v4) course comprises 18 individual units, designed to provide progressive learning.

1. Professional Conduct Expectations
2. Communication & De-escalation Skills
3. Decision Making
4. Fire Awareness and Prevention
5. Patrolling
6. Recognising Mental Ill Health and Learning Disability
7. Reasonable Force
8. Use of Force – Legal Powers
9. Powers to Stop and Detain
10. Powers to Remove Trespassers
11. Powers to Search
12. Powers to Seize Items
13. Restraint Risks
14. Acute Behavioural Disturbance
15. Performing Restraint
16. Reporting Use of Force
17. Missing Patients
18. Video Recording on NHS Premises.

The AEGIS Healthcare Security Officer Training (v4) course introduces full flexibility of delivery.

The training is available as online e-learning, face-to-face classroom sessions, or blended learning, all leading to one national AEGIS certification standard.

Every delegate completes the official AEGIS online examinations to gain certification – ensuring national consistency, auditability, and integrity.

E-Learning

Hosted online via the AEGIS Learning Portal.

Includes full audio narration and automatic translation in over 100 languages.

Classroom Delivery

Delivered face-to-face by Security Managers or Security Supervisors or AEGIS accredited independent trainers, using AEGIS PowerPoints, trainer notes, plus Delegate Handbooks and Handouts.

Blended Learning

The training can be delivered as blended learning, combining classroom engagement with online flexibility.

All learners complete the same online exams and gain identical certification.

  • Designed for blended learning: online + classroom integration
  • Audio-enabled: listen to every module on any device
  • Multilingual translation: 100+ languages available
  • Mobile-friendly: accessible on desktop, tablet, or smartphone
  • Secure certification system: verifiable through the AEGIS portal.

  • 18 online exams (one per Unit)
  • 15 True/False questions per exam
  • 80% pass mark required for certification
  • Max 5 attempts at each Unit Exam
  • Instant feedback and certificate download
  • Delegates have 12 months to complete the training.

E-Learning

Total estimated time for completion of e-learning course, including Exams: 8 hours.

Basis: The average reading speed for an adult in the UK is between 250 – 300 wpm, with a typical comprehension of 60%. The timings shown are based on the number of words used against an average reading speed of only 200 wpm.

Classroom Delivery

Total estimated time for completion via classroom delivery, including Exams: 28.5 hours

Basis: Aggregated timings advocated for the PowerPoint Slides, Scenario Role Play exercises and classroom quiz sessions.

For group registrations, AEGIS can provide Cohort Manager facilities for up to three individuals per group, that will allow them to inspect and monitor delegates’ progress online 24/7/365 and also to download a detailed ‘snapshot’ spreadsheet for their records.

The online examination processes methodically and systematically track training delivery, knowledge acquisition and comprehension, supporting NHS Security Managers with a detailed, verifiable training record for each delegate that demonstrates employer due diligence.

Price – eLearning Option

The AEGIS Healthcare Security Officer Training course v4 can be completed entirely online (Self-Study).

Price: £195 per delegate (includes full online course + Exams – 12 months to complete + audio + multilingual access + Certification upon successful completion.)

Single Person Purchase:

£195.00 - Purchase Healthcare Security Officer Training (v4)

Group Purchase: Please contact us using the form below to discuss purchasing requirements, delegate numbers, pricing, and potential group discounts.

Classroom Delivery – Licencing Options

Purpose: For NHS Trusts wishing their Security Managers, Security Supervisors and in-house trainers to deliver some or all of the AEGIS Healthcare Security Officer (HSO) v4 learning in face-to-face classroom sessions.

This Licence includes:

  • Use of official AEGIS PowerPoint slides, Trainer Notes, Delegate Handbooks and Handouts
  • Permission to deliver unlimited classroom sessions internally
  • Dedicated annual renewal and support

Option 1 – NHS Trust Trainer Licence (10 Exam Credits)

  • 10 Exam credits included
  • Cost: £2,450

Annual Renewal Fee: £500

Option 2 – NHS Trust Trainer Licence (20 Exam Credits)

  • 20 Exam credits included
  • Plus, additional Exam credits ordered during the 12 month term charged at only £175 (a saving of £20 per delegate.)
  • Cost: £4,400

Annual Renewal Fee: £500

Eligibility:

  • Level 3 Award in Education & Training (AET) or equivalent
  • Level 3 Conflict Management (or recognised equivalent.)
  • Completion of the HSO v4 Online Course & Exam (£195)

Benefits:

  • Licence to deliver unlimited face-to-face training sessions to delegates subscribed to the AEGIS HSO v4 e-learning course.
  • Use of all official AEGIS PowerPoint slides, Trainer Notes, Delegate Handbooks and Handouts
  • Listing on the National Register of AEGIS Accredited Security Trainers (AEGIS website)
  • Dedicated annual renewal and support.

Option 1 – Independent Trainer Licence

  • Cost: £199
  • Annual Renewal Fee: £95

Option 2 – Independent Trainer Licence (10 Exam Credits)

  • Includes 10 Exam credits
  • Plus, additional Exam credits ordered during the 12 month term charged at only £175 (a saving of £20 per delegate.)
  • Cost: £2,149
  • Annual Renewal Fee: £95

Corporate providers wishing to deliver AEGIS Healthcare Security Officer Training (v4) in classroom environments can obtain a Corporate Trainer Licence by custom quotation, tailored to organisational size and delivery model.