Healthcare Security Officer Mandatory Training (Modules 1-7)

This e-learning course is open to all security professionals.

However, the course is designed to supplement previous SIA Licence-linked training and training from the NHS Core Skills Training Framework (aka NHS Statutory Mandatory Training) avoiding expensive training overlap.

Training Content

The content of the Healthcare Security Officer Mandatory Training course is derived from a Health and Safety Risk Assessment of the role responsibilities of Healthcare Security Officers and tailored to equip delegates with the essential knowledge and skills needed to perform their role safely and professionally.

Click on the tab headings below to view the learning outcomes for each Module.

After completing this module, delegates will: understand the purpose of security in healthcare settings, the security risks being managed; the broad range of anti-crime work undertaken in the NHS and key areas of action.

After completing this module, delegates will: understand the scope of Healthcare Security Officer role responsibilities and professional conduct expectations and appreciate the importance of delivering a ‘Patient Focussed’ service. Delegates will also be aware of the importance of maintaining a high level of situational awareness and alertness at all times and know how to apply the National Decision Model when assessing and evaluating threats and risks.

After completing this module, delegates will: understand the basics of Civil Law on Trespass and relevant aspects of Human Rights and healthcare related legislation, including Mental Health Act 1983, Mental Capacity Act 2005, Mental Health Act 2007, Deprivation of Liberty Safeguards, S119 – 120 of the Criminal Justice and Immigration Act 2008 (‘CJIA 2008’), Mental Health Units (Use of Force) Act 2018 and the Assaults on Emergency Workers (Offences) Act 2018. Delegates will also understand fundamental legal requirements in relation to dealing with children and young people including use of force.

After completing Part 1 of this module, delegates will: understand the benefits of arrangements to facilitate police attendance onsite and how best to prepare for their arrival. Delegates will also understand ‘Lockdown Procedures’ and how to control access and egress in the event of a Lockdown. Delegates will understand the purpose of patrolling Healthcare premises, know the areas to be checked and be able to identify aspects that merit special consideration and circumstances that might warrant suspicion and investigation. Delegates will also understand the different types of patrol, how to prepare for them and be able to implement operational techniques for effective patrolling.

After completing Part 2 of this module, delegates will: understand the importance of making written reports and basic techniques to be used in report writing, the importance of accurate reporting of incidents, the details to include and the rules to observe when making notes and writing reports; how to report, record and account for use of force.

After completing Part 3 of this module, delegates will: understand security procedures for dealing with reports of Missing Persons and patients who may have wandered off and are lost and know the extent and limitations of the legal authority to ‘recover’ them when they are found. Delegates will also understand the reasons for searching people, property and vehicles and know how to conduct necessary searches within the law and in accordance with NHS Trust Policy.

After completing Part 4 of this module, delegates will: understand security procedures for dealing with Prohibited Items; be aware of Security Procedures for prisoners attending a Healthcare setting for medical treatment; be aware of the legislation and protocols that apply to video recording on NHS Premises by patients, members of the public and by staff (CCTV, BWV).

After completing this module, delegates will: understand how to communicate effectively and how to recognise warning and danger signs of violence; understand the process for managing conflict and know how to support colleagues to de-escalate situations; understand how to communicate effectively on the radio using Pro-Words, the phonetic alphabet, the 24 hour clock and Code Words, as appropriate; understand how to acquire information through effective interrogation; and be aware of non-verbal signs of deceit/guilt.

After completing this module, delegates will: be aware of the scale of the problem of violence in the NHS; how incidents are classified and recorded; the legal recourses available; understand how organisational risk control measures work to reduce risk of violence; know how to reduce risk to personal safety and contribute to the development of safer practice; be aware of circumstances that increase risk of violence happening in NHS settings and the tasks, departments and patient groups that present a higher risk of violence and aggression; know the scale of Clinically Related Challenging Behaviour in NHS Settings; the risk factors; and how to reduce the risks (Positive Behaviour Support); be able to recognise signs and characteristics indicating Mental Ill Health and/or Learning disability and know how to seek clarification.

After completing this module, delegates will: understand the benefits of good posture and a confident, approachable manner; know how to adopt a ‘defensive stance’ in the event of a direct threat of assault; understand the basics of Proxemics; the effects of personal space intrusion; the importance of safe distancing and controlling personal space and how to do it.

Training Delivery

The training is delivered online as e-learning, enabling delegates to log in and learn whenever it’s convenient and they can access the training using their mobile phones as well as their tablet or p.c.

The testing and examination processes methodically and systematically track training delivery and knowledge acquisition and comprehension, providing Security Managers with a detailed, verifiable training record for each delegate.

Security Managers are granted ‘Cohort Manager’ status for their team of delegates. This means they can log in at any time to check on training progress and also to download a snap-shot spreadsheet, if desired.

If you have any questions or would like to discuss any aspect, please do not hesitate to contact us (Tel: 01202 773736)

How long does it take to complete the Healthcare Security Officer Mandatory Training e-learning course?

Based on an average reading speed of 200 wpm, it would take a delegate just over 14.5 hours to read through the course (5 hours 20 mins), complete the Unit Tests (4 hours) and take all the exams (5 hours).

Some people can complete the training in a just a few visits. However, most candidates so far have chosen to spread their learning over a longer period (1-2 months).

Assessment is by online Tests and Examinations

At the end of each Unit is an online multiple-choice Test that learners must pass (75%) in order to progress to take the Module Exam.

There is no limit to the time taken to complete Unit Tests or to how many times a Unit Test can be taken.

There are a total of ten* Module Exams. (*This is because Module 4 is separated into four Exams.)

Module Exams are conducted online and are time limited. The percentage needed to pass an ‘End of Module Exam’ is 75%.

In the event that a learner fails to answer enough Module Exam questions correctly, or is timed out (automatic fail), they can re-sit each ‘Module Exam’ up to five times.

Qualification & Certification

When Learners have successfully passed all 10 ‘Module Exams’, they have qualified and can immediately download a Certificate confirming their achievement.


Delegates have up to 18 months from the date of registration to complete the training through to certification.

Tutor Support

Learners can contact us for expert assistance and guidance at any time.

Course Listed Under: [NHS Security Training] & [E-Learning Courses]

Share This Course, Choose Your Platform!