Healthcare Security Officer Training v2 (Modules 1-7)

This e-learning course is open to all security professionals.

The training is designed to deliver the knowledge and skills needed to safely and professionally perform the role of a Healthcare Security Officer working in the NHS.

Training Content

The Healthcare Security Officer Training course is a comprehensive learning package that incorporates all the learning specified by the Security Industry Authority (SIA) for Security Guard Licence-linked training, supplemented with a range of additional ‘healthcare specific’ training identified as ‘necessary’ following a Health & Safety Risk Assessment and a Knowledge Needs Assessment of the duties and responsibilities of Healthcare Security Officers working in the NHS.

Click on the tab headings below for details of the Training aims/outcomes.

After completing this module, Delegates will: be able to identify key bodies in the Private Security sector and the NHS and outline their roles and responsibilities. Delegates will understand the broad scope of security, security management and anti-crime work undertaken in the NHS and be able to identify areas of higher risk. Delegates will be able to describe the processes of crime, fraud, bribery and corruption detection, reporting and handling; understand why information security is so important in the NHS and how information security can be maintained.

After completing this module, delegates will: be able to describe Healthcare Security Officer role responsibilities, the qualities needed for the job and professional conduct expectations and understand the importance of delivering a ‘Patient Focussed’ service. Delegates will be aware of the importance of maintaining a high level of situational awareness and alertness at all times and know how to apply the National Decision Model when assessing and evaluating threats and risks.

After completing this module, delegates will: be able to explain the key differences between Civil and Criminal Law and how each is relevant to the role of a Healthcare Security Officer. Delegates will understand legal Powers of Arrest and detention and the concept of Reasonable Force, the Civil Law on Trespass, Human Rights, Data Protection and Equality law, plus important aspects of a range of other relevant healthcare related legislation, including Mental Health Act 1983, Mental Capacity Act 2005, Mental Health Act 2007, Deprivation of Liberty Safeguards, S119 – 120 of the Criminal Justice and Immigration Act 2008 (‘CJIA 2008’), Mental Health Units (Use of Force) Act 2018 and the Assaults on Emergency Workers (Offences) Act 2018. Delegates will also understand fundamental legal requirements in relation to dealing with children and young people.

After completing Part 1 of this module, delegates will: understand the significance of Assignment Instructions and Hand-Over Procedures; know what constitutes an emergency; understand how and when to call the Emergency Services and how best to prepare for their arrival; be aware of NHS Emergency Preparedness, Resilience and Response (EPRR) Plans and the role of Healthcare Security Officers in implementing them; understand the procedures for First Aid; understand organisational Health and Safety duty responsibilities and know how risks should be assessed, managed and controlled in accordance with the Principles of Prevention; be able to correctly interpret workplace Safety Signs; understand the principles of Manual Handling best practice; be aware of Fire Safety & Prevention in Healthcare settings and action to be taken before, during and after fire related incidents; understand the purpose of controlling access and egress to healthcare premises and how best to accomplish it; understand ‘Lockdown Procedures’ and how to control access and egress in the event of a Lockdown.

After completing Part 2 of this module, delegates will: understand the risk of Terrorism, the UK Counter Terrorism (CT) strategy, the CT measures available, the need for vigilance and know how to recognise and report suspicious behaviour; know the process for handling a Bomb threat, be able to identify signs of explosive devices that may be sent in the post and know not to discuss hospital matters with the Press unless authorised; understand basic techniques to be used in report writing; the importance of accurate reporting of incidents and the details to include and the rules to observe when making notes and writing reports; understand how to report, record and account for use of force; be aware of a range of medical conditions that can be a cause of challenging behaviour; be aware of environmental factors that can have a positive or negative effect on behaviour; know to ask clinical staff if a PBS Plan for the patient exists before engaging with them; understand the vital importance of Post Incident De-briefings to organisational learning and improvement; understand the procedures for dealing with property lost and found in Healthcare settings, and the importance of making written reports and analysing records for crime patterns; understand Security Procedures for dealing with reports of Missing Persons and patients who may have wandered off and are lost. Know the extent and limitations of the legal authority to ‘recover’ them when they are found.

After completing Part 3 of this module, delegates will: understand the reasons for searching people, property and vehicles and know how to conduct necessary searches within the law and in accordance with NHS Trust Policy; understand Security Procedures for dealing with Prohibited Items; be aware of Security Procedures for prisoners attending a Healthcare setting for medical treatment; understand how to carry out an arrest; understand what constitutes evidence, be able to define the different types of evidence and explain when, why and how to preserve a crime scene; be aware of the legislation and protocols that apply to video recording on NHS Premises by patients, members of the public and by staff (CCTV, BWV); know the advantages and challenges of BWV and the procedures to be followed when recording with BWV.

After completing this module, delegates will: understand how to communicate effectively and how to recognise warning and danger signs of violence; understand the process for managing conflict and know how to support colleagues to de-escalate situations; understand how to communicate effectively on the radio using Pro-Words, the phonetic alphabet, the 24 hour clock and Code Words, as appropriate; understand how to acquire information through effective interrogation; and be aware of non-verbal signs of deceit/guilt.

By the end of this session learners will:

  • Have a suitable insight into the scale of the problem of violence in the NHS; how incidents are classified and recorded; and the legal recourses available.
  • Understand how organisational risk control measures work to reduce risk of violence.
  • Be aware how to reduce risk to personal safety and contribute to the development of safer practice.
  • Know the circumstances that increase risk of violence happening in NHS settings.
  • Be aware of the tasks, departments and patient groups that present a higher risk of violence and aggression.
  • Appreciate the scale of the problem of challenging behaviour in NHS Settings; the risk factors; and how to reduce the risks (Positive Behaviour Support).
  • Be able to recognise signs and characteristics indicating Mental Ill Health and/or Leaning disability and know how to seek clarification.
  • Know the behaviours that signal increased risk of imminent violence.
  • Know the recommended tactics for de-escalating aggression.
  • Understand the protocols for safeguarding people at risk.
  • Appreciate the extent of self-harming in the UK and factors that affect the likelihood of patients self-harming.
  • Understand how, why and when self-harming happens and how best to support patients who choose to self harm.

After completing this module, delegates will: understand the benefits of good posture and a confident, approachable manner; know how to adopt a ‘defensive stance’ in the event of a direct threat of assault; understand the basics of Proxemics; the effects of personal space intrusion; the importance of safe distancing and controlling personal space and how to do it.

The course content has recently been updated and broadened

We have listened to the feedback from healthcare security professionals and our response has been the development of a big new chunk of learning covering a range of topics.

In terms of additional study time, it is an extra 4 hours or so, i.e. about 25% of the original version 1, Healthcare Security Officer Training course.

The new, version 2, Healthcare Security Officer Training course now includes

The training now incorporates detailed information on recording, reporting and accounting for use of physical force. (This was the most requested topic.)

Candidates will now learn to apply the National Decision Model (NDM) used by the police to structure dynamic decision making and reporting incidents and the PEACE Model of Investigation.

The new version 2, Healthcare Security Officer Training course now provides more detailed information on the Mental Health Act and relevant powers of detention. It also supplies a suitable introduction to Assessing Mental Capacity and explains the difference between a restriction of someone’s liberty and a deprivation of their liberty. The section on safeguarding vulnerable people now provides more detailed information and guidance.

Video recording on NHS Premises Video recording in NHS Hospitals and Body Worn Video (BWV) are brand new training elements that provide detailed information all staff should be aware of.

The section on Counter Terrorism Measures has also been greatly expanded and now includes details of the PREVENT strand of the CTS.

Mental Health Awareness, (how to support others and the need for regular self-assessment) is now recognised as essential learning for security operatives and the new Healthcare Security Officer Training course addresses this in Module 6.

The new version 2, Healthcare Security Officer Training course has been updated to reflect the legislative changes that have occurred since 2014, including the Equality Act, Data Protection Act, the Mental Health Units (Use of Force) Act 2018 and the Assaults on Emergency Workers (Offences) Act 2018.

In addition, Module 1 now also introduces candidates to the Security Institute, the NHS Counter Fraud Authority (NHSCFA), NHS Digital and the National Data Guardian (NDG), as well as, providing new elements on Information Security, Data Protection, Fraud, Bribery and Corruption and Security Management.

Delegate feedback

Please click on the headings to reveal the comments.

“I’m still working through the course and already learned a lot, even after 15 years in NHS security. My thoughts so far is that the AEGIS Healthcare Security Officer Training course should be mandatory training for all NHS security staff.”

“The Healthcare Security Officer e-learning course was very informative and thorough and I enjoyed doing it, especially the legal aspects, well laid out and a wealth of information. I’ve learned more doing the course over a couple of months than I have working in the hospital for 10 years! I did a NVQ 2 in support in health care services back in 2008 which covered aspects of security, but it was nowhere near as comprehensive or informative as this course.”

“I’ve just completed the Healthcare Security Officer Training, v2 (e-learning) course by AEGIS Protective Services and I can recommend it to all NHS security professionals.

It is a really comprehensive course, covering all aspects of the NHS Security Officer role and brimming with important information.

I have more than 25 years’ experience and I still learned lots!

Logging in and access to the course was straightforward and simple. The course work is laid out clearly and progressively and the tests at the end of each unit enable you to confirm your assimilation of the learning as you go along.

I particularly liked the new units on reporting and accounting for use of force and safeguarding and I gained valuable insight from the sections on Video Recording on NHS premises and use of BWV.

The training sets a new benchmark for NHS Security Officer training and in my opinion it should be mandatory across the NHS.

Thanks Jim O’Dwyer and AEGIS!”

“The AEGIS Healthcare Security Officer Training Programme is a cost effective, efficient and highly capable product. The training has resulted in benefits above and beyond simply meeting our statutory and CPD needs, providing our Healthcare Security Officers with the ability to perform their roles in a safe, secure and lawful manner.”

How long does it take to complete this e-learning course?

To give an idea, based on an average reading speed of 200 wpm, completing the course would take about 24 hours of continuous learning.

Some people will be able to complete the training in a just a few visits.

However, most candidates so far have chosen to spread their learning over a longer period (1-2 months).

Some corporate clients have set a time frame of 3 months for their security officers to complete the training and have found this works well.

Assessment is by online Tests and Examinations

At the end of each Unit is an online multiple-choice Test that learners must pass (75%) in order to progress to take the Module Exam.

There is no limit to the time taken to complete Unit Tests or to how many times a Unit Test can be taken.

There are a total of nine* Module Exams. (*This is because Module 4 is separated into three Exams.)

Module Exams are conducted online and are time limited. The percentage needed to pass an ‘End of Module Exam’ is 75%.

In the event that a learner fails to answer enough Module Exam questions correctly, or is timed out (automatic fail), they can re-sit each ‘Module Exam’ up to five times.

Qualification & Certification

When Learners have successfully passed all nine ‘Module Exams’, they have qualified and can immediately download a Certificate confirming their achievement.


Delegates have up to 18 months from the date of registration to complete the training through to certification.

Tutor Support

Learners can contact us for expert assistance and guidance at any time.

Course Listed Under: [NHS Security Training] & [E-Learning Courses]

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