Healthcare Security Officer ‘Top Up’ Training (Modules 1-7)

This e-learning course is open to all security professionals.

However, it has been specifically tailored for those who already have a SIA Security Guard or Door Supervisor Licence, (so as to avoid training overlap.)

Training Content

The Healthcare Security Officer ‘Top Up’ Training course is aimed to improve standards of professionalism in NHS Security management work.

The course is designed to supplement previous SIA Security Guard training with additional healthcare specific training identified as ‘necessary’ from a Health & Safety Risk Assessment of the role responsibilities of Healthcare Security Officers.

Click on the tab headings below to view the learning outcomes for each Module.

After completing this module, delegates will: be able to identify key bodies in the NHS and outline their roles and responsibilities. Delegates will understand the broad scope of security, security management and anti-crime work undertaken in the NHS and be able to identify areas of higher risk. Delegates will be able to describe the processes of crime, fraud, bribery and corruption detection, reporting and handling; understand why information security is so important in the NHS and how information security can be maintained.

After completing this module, delegates will: be able to describe Healthcare Security Officer role responsibilities, the qualities needed for the job and professional conduct expectations and understand the importance of delivering a ‘Patient Focused’ service. Delegates will be aware of the importance of maintaining a high level of situational awareness and alertness at all times and know how to apply the National Decision Model when assessing and evaluating threats and risks.

After completing this module, delegates will: be able to explain the Civil Law on Trespass, Human Rights and Data Protection, plus important aspects of a range of other relevant healthcare related legislation, including Mental Health Act 1983, Mental Capacity Act 2005, Mental Health Act 2007, Deprivation of Liberty Safeguards, S119 – 120 of the Criminal Justice and Immigration Act 2008 (‘CJIA 2008’), Mental Health Units (Use of Force) Act 2018 and the Assaults on Emergency Workers (Offences) Act 2018. Delegates will also understand fundamental legal requirements in relation to dealing with children and young people.

After completing Part 1 of this module, delegates will: understand how and when to call the Emergency Services and how best to prepare for their arrival; be aware of NHS Emergency Preparedness, Resilience and Response (EPRR) Plans and the role of Healthcare Security Officers in implementing them; understand the purpose of controlling access and egress to healthcare premises and how best to accomplish it; understand ‘Lockdown Procedures’ and how to control access and egress in the event of a Lockdown; understand basic techniques to be used in report writing; the importance of accurate reporting of incidents and the details to include and the rules to observe when making notes and writing reports; understand how to report, record and account for use of force; be aware of a range of medical conditions that can be a cause of challenging behaviour; be aware of environmental factors that can have a positive or negative effect on behaviour; know to ask clinical staff if a PBS Plan for the patient exists before engaging with them; understand the vital importance of Post Incident De-briefings to organisational learning and improvement; understand the procedures for dealing with property lost and found in Healthcare settings, and the importance of making written reports and analysing records for crime patterns.

After completing Part 2 of this module, delegates will: understand Security Procedures for dealing with reports of Missing Persons and patients who may have wandered off and are lost. Know the extent and limitations of the legal authority to ‘recover’ them when they are found; understand the reasons for searching people, property and vehicles and know how to conduct necessary searches within the law and in accordance with NHS Trust Policy; understand Security Procedures for dealing with Prohibited Items; be aware of Security Procedures for prisoners attending a Healthcare setting for medical treatment; understand how to carry out an arrest; understand what constitutes evidence, be able to define the different types of evidence and explain when, why and how to preserve a crime scene; be aware of the legislation and protocols that apply to video recording on NHS Premises by patients, members of the public and by staff (CCTV, BWV); know the advantages and challenges of BWV and the procedures to be followed when recording with BWV.

After completing this module, delegates will: understand how to communicate effectively and how to recognise warning and danger signs of violence; understand the process for managing conflict and know how to support colleagues to de-escalate situations; understand how to communicate effectively on the radio using Pro-Words, the phonetic alphabet, the 24 hour clock and Code Words, as appropriate; understand how to acquire information through effective interrogation; and be aware of non-verbal signs of deceit/guilt.

After completing this module, delegates will: be aware of the scale of the problem of violence in the NHS; how incidents are classified and recorded; the legal recourses available; understand how organisational risk control measures work to reduce risk of violence; know how to reduce risk to personal safety and contribute to the development of safer practice; be aware of circumstances that increase risk of violence happening in NHS settings and the tasks, departments and patient groups that present a higher risk of violence and aggression; know the scale of Clinically Related Challenging Behaviour in NHS Settings; the risk factors; and how to reduce the risks (Positive Behaviour Support); be able to recognise signs and characteristics indicating Mental Ill Health and/or Learning disability and know how to seek clarification.

After completing this module, delegates will: understand the benefits of good posture and a confident, approachable manner; know how to adopt a ‘defensive stance’ in the event of a direct threat of assault; understand the basics of Proxemics; the effects of personal space intrusion; the importance of safe distancing and controlling personal space and how to do it.

The ‘Top Up’ course has recently been updated and broadened

We have listened to the feedback from healthcare security professionals and our response has been the development of a big new chunk of learning covering a range of topics.

The new, version 2, Healthcare Security Officer Top Up Training course now includes

The training now incorporates detailed information on recording, reporting and accounting for use of physical force. (This was the most requested topic.)

Candidates will now learn to apply the National Decision Model (NDM) used by the police to structure dynamic decision making and reporting incidents and the PEACE Model of Investigation.

The new, version 2, Healthcare Security Officer Top Up Training course provides more detailed information on the Mental Health Act and relevant powers of detention. It also supplies a suitable introduction to Assessing Mental Capacity and explains the difference between a restriction of someone’s liberty and a deprivation of their liberty. The section on safeguarding vulnerable people now provides more detailed information and guidance.

Video recording on NHS Premises and use of Body Worn Video (BWV) are brand new training elements that provide detailed information all staff should be aware of.

Mental Health Awareness, (how to support others and the need for regular self-assessment) is now recognised as essential learning for security operatives and the new Healthcare Security Officer Training course addresses this in Module 6.

The new version 2, Healthcare Security Officer Top Up Training course has been updated to reflect the legislative changes that have occurred since 2014, including the Equality Act, Data Protection Act, the Mental Health Units (Use of Force) Act 2018 and the Assaults on Emergency Workers (Offences) Act 2018.

In addition, Module 1 now introduces candidates to the Security Institute, the NHS Counter Fraud Authority (NHSCFA), NHS Digital and the National Data Guardian (NDG), as well as, providing new elements on Information Security, Data Protection, Fraud, Bribery and Corruption and Security Management.

Delegate feedback

“I would definitely recommend this course to any SIA qualified security officers as an aid to their skills. Informative, enjoyable, well-structured and totally appropriate for the health care sector. Thank-you AEGIS, a brilliant course.”

Kevin Reid, Security Officer, Ashford and St Peter's Hospital

The Healthcare Security Officer (Top Up) Training course provides clarity on a number of key issues which my SIA training didn’t cover. In my opinion, everyone working in healthcare security (i.e. including Supervisors, Managers and LSMS), regardless of their experience, would benefit from this training. Thank you AEGIS!

Francis Morgan, Security Officer, Aintree NHS

I recently invested in the AEGIS Healthcare Security Officer ‘Top Up’ Training for myself and my Security Team and I’m glad I did. Having completed the training, I would definitely recommend it to other Healthcare Security Professionals.

Joe Moore CMgr MCMI, Security & Parking Contract Manager, APCOA Parking

How long does it take to complete the new ‘Top Up’ e-learning course?

Based on an average reading speed of 200 wpm, completing the course would take about 20 hours of continuous learning.

Some people can complete the ‘Top Up’ training in a just a few visits. However, most candidates so far have chosen to spread their learning over a longer period (1-2 months).

Some corporate clients have imposed a three month time frame for completion for their candidates and this has worked well.

Assessment is by online Tests and Examinations

At the end of each Unit is an online multiple-choice Test that learners must pass (75%) in order to progress to take the Module Exam.

There is no limit to the time taken to complete Unit Tests or to how many times a Unit Test can be taken.

There are a total of eight* Module Exams. (*This is because Module 4 is separated into two Exams.)

Module Exams are conducted online and are time limited. The percentage needed to pass an ‘End of Module Exam’ is 75%.

In the event that a learner fails to answer enough Module Exam questions correctly, or is timed out (automatic fail), they can re-sit each ‘Module Exam’ up to five times.

Qualification & Certification

When Learners have successfully passed all 8 ‘Module Exams’, they have qualified and can immediately download a Certificate confirming their achievement.


Delegates have up to 18 months from the date of registration to complete the training through to certification.

Tutor Support

Learners can contact us for expert assistance and guidance at any time.

Course Listed Under: [NHS Security Training] & [E-Learning Courses]

Share This Course, Choose Your Platform!