Reduce Risk

Working in certain Local Authority roles presents an increased risk of verbal and physical violence.

For example:

  • Councillors
  • Complaints Managers
  • Receptionists and Telephonists
  • Enforcement Officers
  • Licensing Officers
  • Housing Officers
  • Benefits Officers
  • Library Staff
  • Outreach Workers
  • Social Services Staff
  • School Crossing Guards
  • Refuse and Recycling Collectors
  • Education Officers
  • Lone Workers

Protect your assets

Staff are your most valuable asset. Our Local Authority Staff Training programme comprises a foundation level course, (i.e. Course A - Aggression Awareness & Prevention) overlaid with three further courses, providing for progressive skills development in line with risk and role responsibility.

Index of Courses:

This HALF-DAY training course is a baseline for everybody. The learning raises awareness of the threat ‘violence’ poses and provides delegates with a sound comprehension of the management controls in place to protect them.

Delegates learn how they can contribute in a positive way - by regulating their own behaviour, reporting concerns early and disengaging from unsafe situations. The training includes presentations and exercises that help to eliminate common doubts and uncertainties about violence and shows how to minimise the risk of confrontations resulting in an assault.

Topics covered include:

  • What violence at work is and how it impacts on the workplace
  • The nature and extent of the risk being faced
  • Relevant legal rights of both staff and clients
  • Explanation of the organisation’s Policy on violence
  • Risk "control" measures and how they work
  • What is required of employees (employer's expectations & legal obligations)
  • Reporting, what constitutes a Reportable Incident/Safety Concern
  • Threat recognition - ingredients of violence and how danger manifests itself
  • Interpersonal skills - verbal/non-verbal communication
  • The behaviours likely to escalate/de-escalate hostility
  • Safe positioning and the effects of proximity
  • The importance of maintaining an egress route and close contact with colleagues
  • Decision making - calling for support - staying/leaving
  • The effects of stress in a confrontation
  • Likely post-incident effects

The training will take the form of presentations, discussion and practical exercises and will invite and encourage active participation.

Delegate numbers: Up to 24 per session

Timing: 09:30 - 12:30 or 13:30 -16:30

Note: Before attending this course delegates should have attended Course A.

This Half-Day training course is for staff identified as being at increased risk of abuse, threats and assaults by members of the public.

Delegates learn how to inhibit an attack during a confrontation and how to protect and move away if they are grabbed hold of, or attacked. The practical skills do not require the person applying them to hurt or raise any aggression against their assailant and neither do they rely on strength superiority to be effective.

The training will briefly recap learning from Course A:

  1. The LA’s Policy on Violence
  2. The law relating to use of force in self defence
  3. Role responsibilities and ‘duty’ expectations
  4. Decision making – a template to work to

Delegates then learn and practice:

  • Tactical Positioning – safe distancing, posture, stance
  • Releasing from common types of grips and grabs
  • Shielding against blows and withdrawing to safety

Confidence derived from the training will help a delegate to keep a ‘positive attitude’ during future confrontations and underpin the effective delivery of 'talk down' techniques - thereby improving the prospects of successfully achieving peaceful non-physical outcomes.

Delegate numbers: Up to 16 per session

Timing: 09:30 - 12:30 or 13:30 -16:30

Note: Before attending this course delegates should have attended Course A.

The aim of this HALF-DAY training session is to resource each delegate with the knowledge and skills to work away from base safely.

The learning promotes risk assessment, preparation and planning as essential safety tools and provides effective strategies for risk reduction. Confidence gained from being able to ‘control the risks’ will help to alleviate any concern about possible future confrontations.

Topics covered include:

  • ŸEmotional preparation, how to handle verbal abuse and threats, dissipating stress
  • ŸInformation sources, partnerships with crime reduction agencies
  • PPE/Keeping in touch with base/liaison with & calling emergency services
  • ŸJourney planning  – anticipating and preparing for problems
  • ŸVenue Risk Assessment (known risk/unknown risks
  • ŸClient/other occupant information (including aggressive pets)
  • Safety questions to ask on-site
  • Active threat assessment
  • Recognising warning and danger signs
  • Decision making (a template to work to)
  • Verbal and non verbal communication, effects of proximity
  • Defusing anger, calming body language, tactical positioning
  • Buying time, inhibiting assaults, staying calm, disengaging, departing

Delegate numbers: Up to 24 per session

Timing: 09:30 - 12:30 or 13:30 - 16:30

NOTE: Before attending, delegates should have attended both Course A and Course B.

This ONE DAY course is for staff at particular risk of physical violence, especially those with responsibility for attending at violent scenes, for preventing harm/loss occurring and/or ejecting trespassers.

The training is aimed to equip delegates with the knowledge and skills to make accurate assessments in crisis situations and to behave ethically and safely if they need to exercise their authority to use physical force.

Topics covered include:

  • The LA’s Policy on Violence
  • The law on physically holding and controlling a person against their will
  • ŸAssociated dangers to be aware of
  • Scene assessment
  • ŸTeam-working
  • ŸTactical Positioning, the safe use of distance
  • ŸCommunicating effectively with the subject
  • Decision making – a template to work to
  • Intervening to protect a third party
  • Holding, controlling and restraining skills

Delegate numbers: Up to 12 per session

Timing: 09:30 – 16:30

For more information: