Introduction

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Healthcare Security Officer Training

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In order to perform to their best, people first need to feel safe and secure. This applies to patients as well as staff.

Security staff working in NHS healthcare services therefore have a vital role to play in ensuring that hospitals are welcoming, safe environments. However, that is just one aspect of their role. Besides the ever present threat of terrorism, they are also responsible for guarding millions of pounds worth of products and resources against loss by theft, fraud waste and damage.

The larger the hospital, the more complex and diverse the kind of situations they are likely to encounter, with those working in inner city hospitals and mental health facilities facing the biggest challenges.

In every case, they really need to have the very best training available.

Which is why I am very pleased to introduce you to our Healthcare Security Officer Training Programme.

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Designed by Healthcare Security Professionals ...

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The AEGIS training programme for Healthcare Security Officers has been designed in collaboration with the National Association for Healthcare Security (NAHS).

NAHS contributors include: Peter Finch, Nick van der Bijl, David Sowter, Mark Dunnett, Simon Whitehorn, Jayne King, Launa Rolf, Peter Foy, Steve Davies, Rhiannon Adey, Des Green and Ron Hale.

We are delighted to have been involved with the development of this training package. Our security officers are our 24/7 eyes and ears on the ground and it is essential that they are appropriately trained to protect our facilities and staff from terrorism and other crime.
Peter Finch, NAHS Chairman

... for Healthcare Security Officers

The content of the AEGIS training programme for Healthcare Security Officers has been decided by experienced healthcare security managers and answers the need for 'healthcare specific' training for security personnel. It is also designed to drive up standards of security in healthcare settings.

Before the introduction of the AEGIS programme, NHS Trusts could only insist on SIA Licence-linked training for security personnel. However, whilst the SIA training for Security Guards (and Door Supervisors) provides basic training it does not adequately prepare them for the kind of situations they are going to encounter in healthcare settings.

For example:

  • The SIA training Specification for Security Guards DOES NOT include training in Physical Intervention Skills or Restraint
  • The training that Door Supervisors get in Physical Intervention DOES NOT include training in Horizontal (i.e. Floor) Restraint
  • Door Supervisors are NOT TRAINED in how to patrol premises

This means NHS Trusts that rely solely on SIA Licensing as a condition when contracting in security services will be vulnerable to poor/unsuitable service provision and consequent losses, complaints, litigation and damage to corporate image.

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Healthcare focused training

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The AEGIS Training Programme for Healthcare Security Officers maps to the Specification set by the SIA for Security Guard Licence-linked training and, in addition, incorporates further training that reflects the complexity of the duties and responsibilities of Healthcare Security Officers, including:

  • Patient Focus
  • Communication skills (including Question Technique)
  • Healthcare-related legislation
  • Lock-down procedures
  • Patrolling healthcare sites
  • Understanding clinically related challenging behaviour
  • Recognising signs of mental ill health and learning difficulties
  • Dealing with missing persons and patients
  • Safeguarding vulnerable patients
  • Self-Harm Awareness
  • Procedures for searching people, property and vehicles
  • Dealing with prohibited items
  • Managing disputes
  • Procedures for prisoners attending healthcare sites
  • Hand Hygiene
  • Dealing with lost and found property

The AEGIS Programme also includes essential training on:

  • Assault Avoidance
  • Protective breakaway and physical intervention skills (holding, escorting & disengagement)
  • Physical restraint (on a bed, a trolley and on the floor)
  • Safe application of Emergency Restraint Belts (ERBs)

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Welcomed by NHS Protect

NHS Protect welcomes training aimed to improve standards of professionalism in NHS security management work. AEGIS have provided a training package that supports this aim.
Richard Hampton, NHS Protect

Supporting NHS Security Managers

The AEGIS Training Programme provides for six new ‘categories’ of Healthcare Security Officer, supporting NHS Security Managers to be able to roster appropriately qualified staff for the particular needs of the roles to be performed.

UngradedUntrained.

Blue

Have qualified for an SIA Security Guard Licence (i.e. Basic training – but not Physical Intervention Skills training).

Red Have qualified for an SIA Door Supervisor Licence (i.e. Basic training, plus PI training – but not Horizontal Restraint.

Bronze Have qualified for an SIA Door Supervisor Licence and have also passed the AEGIS 'Top Up' training.

Silver Have completed the 'Full' AEGIS programme except for Unit 8, Physical Intervention & Restraint Skills.

Gold Have qualified for Bronze or Silver and also passed the AEGIS Physical Intervention & Restraint Skills Course.

Enabling NHS Trusts to:

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  • Exceed SIA requirements

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  • Satisfy legal expectations

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