NHS Protect has published new Guidance on preventing and managing challenging behaviour related to clinical conditions. The new Guidance, titled ‘Meeting needs and reducing distress’ is aimed at NHS Managers, NHS Staff, Patients, Carers and Security Managers/Contractors.

To download the full Guidance document (.pdf) Click Here.

The Guidance has been supported with a new dedicated web site:


The web site incorporates a series of useful Training Videos.

To continue reading more on this topic: Click Here

For more information on the new Guidance, contact Dan Houghton or James Robertson at the NHS Protect press office on 020 7895 4523/24. Out of hours mobile 07717 851 926.


1. NHS Protect incorporates some functions of the former NHS Security Management Service (NHS SMS).

2. NHS Protect provides policy and operational guidance relating to the management of security within the NHS in England. It strives to ensure permanent improvements are made to provide the best protection for NHS staff and property.

3. In 2012/13, there were 63,199 reported physical assaults against NHS staff in England.

4. NHS Protect has a national syllabus for conflict resolution training aimed at all frontline NHS staff. It gives staff the skills to recognise and defuse potentially violent situations.

5. Local Security Management Specialists (LSMSs) are in place in health bodies across England to investigate security breaches, along with the police, and implement new systems to better protect NHS staff and property. All reported incidents of violence against staff are reported to the LSMS as well as the police. LSMSs receive professional training in areas such as witness interviewing and a background in law, and are supported nationally by NHS Protect.

6. NHS Protect is the operating name of the NHS Counter Fraud and Security Management Service.