We are very pleased to announce our, newly updated, Healthcare Security Officer Training course is now available online.

We have carefully reviewed the training content of the Healthcare Security Officer Training course in the light of feedback from healthcare security professionals and developments across the security sector.

As a result, we have cut certain elements and incorporated others.

Here is a brief run down.

As the Security industry Authority (SIA) now provides Action Counters Terrorism (ACT) Security e-learning FREE for all security professionals, we decided there was little point in duplicating it in our course.

And, as NHS Digital now provides e-learning courses on Data Security Awareness free to NHS healthcare staff, available via the Electronic Staff Record (ESR), we decided not to replicate it in our programme.

We also considered the necessity of the element on Counter Fraud and concluded that the NHS Counter Fraud Authority (NHSCFA) does a good job of promoting itself and the simple process involved in reporting suspicions of fraud and so it was unnecessary to repeat it in our course.

Then, there was the long list of Security Industry Bodies and Healthcare Security Sector Bodies at the front of the course. We decided that knowing such details was not strictly necessary training for Healthcare Security Officers. So, we have removed it.

The additions include new elements on Use of Force – Legal powers – NHS Guidance – Trust Policy – Physical Intervention & Restraint (How to reduce risk) and Reporting Use of Force Incidents.

We’ve also included a new element on how best to support clinical staff when dealing with a patient who has dementia. Anecdotally, this is one of the most prevalent tasks that Healthcare Security Officers are being called to perform and a knowledge deficit can significantly increase the risk of adverse outcomes.

Lastly, we have also introduced a new unit on Enforcement of No Smoking/Vaping Policies, which usefully clarifies the law and the role Healthcare Security Officers are expected to play.

So, besides incorporating the learning objectives for the SIA Licence-linked training for Security Guards, the Healthcare Security Officer Training course now includes elements on:

  • Patient Focus
  • Communication skills & the PEACE model for interviewing
  • Dynamic Risk Assessment (the National Decision Model)
  • Doctrine of Necessity, Trespass, CJIA 2008, MH ‘Use of Force’ Act
  • Powers of arrest and detention, MHA, MCA, Criminal Law Act and Common Law
  • Physical Intervention – reducing risk
  • Reporting and accounting for use of force
  • Patrolling healthcare sites
  • Enforcement of No Smoking Policy
  • Lock-down procedures
  • Recognising mental ill health, learning difficulties and mental incapacity
  • Dementia awareness
  • Understanding clinically related challenging behaviour
  • Dealing with missing persons and patients
  • Self-harm awareness
  • Procedures for safeguarding vulnerable patients
  • Mental health awareness (self and colleagues)
  • Procedures for searching and dealing with prohibited items
  • Managing disputes
  • Procedures for prisoners attending healthcare sites
  • Dealing with lost and found property
  • Video recording on NHS Premises
  • Use of Body Worn Video
  • Assault avoidance skills

Note: Full details of Learning Outcomes are available on our web site.