NHS Security Officer Training is crucial. “It doesn’t make commercial sense to deploy under-informed security officers in healthcare settings. The risks are just too high.” says Jim O’Dwyer, Senior Consultant at workplace violence prevention specialists, AEGIS Protective Services.
The way Healthcare Security Officers conduct themselves is increasingly in the spotlight these days, often being filmed on mobile devices and streamed live on the internet via social media.
In every single interaction, the public expectation will be a perfect performance and outcome.
Anything less, can have really serious knock-on consequences, including immediate damage to the NHS Trust’s (priceless) reputation, as well as, the follow-on expenses of legal costs and civil claims for compensation, etc.
Managing the behaviour and safety of people in mental and emotional crisis is recognisably extremely challenging and a ‘knowledge deficit’ can significantly increase the prospects of a poor performance and failure to achieve expectations.
Investment in suitable training is a crucial intervention
The AEGIS Healthcare Security Officer Training programme is a comprehensive learning package that provides NHS security managers with a verifiable record of training provision (and candidate testing) across a broad spectrum of topics identified as necessary by a ‘knowledge-needs’ analysis, following a Health and Safety risk assessment and evaluation of the role.